Preston Phillips
Dothan,AL
Summary
Motivated and dedicated professional with a strong work ethic and a keen eagerness to acquire new skills. Committed to continuous personal and professional growth, focusing on enhancing individual performance and overall expertise in the field. Demonstrates adaptability and a proactive attitude towards learning and development, aiming to contribute effectively to team goals and organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Academy Sports + Outdoors-Dothan, AL
04.2023 - 05.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Enhanced customer experiences by designing visually appealing retail spaces and layouts.
CSR - Customer Service Representative
Panda Expres-Dothan, AL
01.2022 - 04.2023
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
CSR - Customer Service Representative
Domino's-Dothan, AL
05.2021 - 01.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Science - Cyber Security
WALLACE DOTHAN
Dothan, AL07.2025
High School Diploma -
Cottonwood High School
Dothan, AL07.2023
Skills
- Inventory Management
- Documentation
- Data Entry
- Dispute Resolution
- Prioritization
- Cooking (2 years)
- Customer Service
- Sales
- Customer Relationship Management
- Marketing
- Critical Thinking
- Problem-solving abilities
Certification
Driver's License
Timeline
CSR - Customer Service Representative
Academy Sports + Outdoors-Dothan, AL
04.2023 - 05.2024
CSR - Customer Service Representative
Panda Expres-Dothan, AL
01.2022 - 04.2023
CSR - Customer Service Representative
Domino's-Dothan, AL
05.2021 - 01.2022
Associate of Science - Cyber Security
WALLACE DOTHAN
High School Diploma -
Cottonwood High School
Driver's License
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