Summary

Overview

Work History

Education

Skills

Personal Information

Languages

Timeline

Isaac De La Cruz

Huffman

Summary

Accomplishments

• Customer Service Excellence

• Consistently provided outstanding in-person customer service as a CSR at American National Life Insurance (Jan 2022 - Sep 2024), earning positive feedback for resolving client needs and processing claims efficiently.

• Created a welcoming environment at Boost Mobile (Sep 2016 - Dec 2021) and Mr. Car Wash (Feb 2014 - Jun 2014), enhancing customer satisfaction through proactive communication and problem resolution.

• Leadership and Team Success

• Led a team of 5-10 employees at Boost Mobile to exceed monthly sales goals by an estimated 15%, demonstrating effective management and motivation skills (Sep 2016 - Dec 2021).

• Supervised staff performance and organized events as Assistant Manager at Cricket Wireless (Oct 2015 - Sep 2016), ensuring daily quotas were met and fostering a collaborative work environment.

• Operational Efficiency

• Maintained accurate daily inventory and cash system reports as Assistant Manager at Cricket Wireless, supporting seamless store operations (Oct 2015 - Sep 2016).

• Assisted in optimizing delivery and order processing as an Office Assistant at Aramark Correctional (Oct 2014 - Mar 2015), ensuring timely service to City of Houston and Harris County correctional facilities.

• Multilingual Communication

• Leveraged fluency in English, Spanish, and Russian to engage diverse customers and resolve issues across multiple roles, enhancing accessibility and client relations.

• Creative and Technical Achievements

• Applied skills in Adobe Premiere, filmmaking, and photography to produce high-quality content, showcasing versatility in creative projects (self-reported skills).

• Utilized Microsoft Office expertise (5+ years) to manage invoices, sales reports, and documentation with precision across various positions.

• Reliability and Adaptability

• Maintained a perfect attendance record while delivering quick, efficient service as an Office Assistant at Aramark Correctional (Oct 2014 - Mar 2015).

• Adapted quickly to diverse tasks, including wash system maintenance at Mr. Car Wash and kitchen support at Aramark Correctional, demonstrating flexibility and resourcefulness.

• Sales and Marketing Impact

• Achieved sales quotas and marketed products effectively as Assistant Manager at Cricket Wireless, contributing to store success through strategic customer engagement (Oct 2015 - Sep 2016).

• Represented companies professionally in all roles, emphasizing customer service and reporting accuracy to uphold brand reputation.

Overview

years of professional experience

Work History

CSR - Customer Service Representative

American National Life Insurance

01.2022 - 09.2024

Provide in person customer service to our clients
Set up appointments to handle any of our clients needs along with claims
Direct sales with clients, offering products based on client needs.
Business to business sales
Discuss best financial routes with clients for best return on investments

Manager

Boost Mobile

09.2016 - 12.2021

Maintain basic functions of store as well as leading team towards daily/monthly sales goals
Reporting of daily activities in joint with accounting and provide reliable customer service to all who walk into the store
As manager I was responsible for all employees performance, leading through example
Sales lead

Assistant Manager

Cricket Wireless Authorized Dealer

10.2015 - 09.2016

Inspect registers and cash in system reports
Daily inventory upon opening and closing
Maintain sales floor, engage customer's questions, achieve quota, and market our products
Payroll, organize events, supervise that all employees are performing well and report all sales and performance under their respective sales reports for daily/monthly
Represent the company through proper report with an emphasis on customer service
Sales lead

Office Assistant

Aramark Correctional

10.2014 - 03.2015

Assist in unloading and loading delivery
Assist office in filing out customer orders and receipt I.e inventory
Assist in kitchen maintenance when needed
Deliver orders to City of Houston and Harris county correctional facilities
Kept a healthy attendance record and quick efficient service to both city and Harris county jails
Skills Used: Flexibility, quick adapting and communication

Assistant

Mr Carwash

02.2014 - 06.2014

Assist in washing line and system maintenance
Speak to customers regarding problems and help with management to resolve said problems
Maintain wash mechanical systems and functionality of wash tunnel
Created a healthy environment with customers through reaching out for opinions from customers, resolving problems with reasoning and communication
Skills Used: Communication, time management, flexibility