Maria Carolina Gonzalez Ganem
Miami
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
CSR - Customer Service Representative
Leon Medical Centers
Doral
09.2024 - Current
Front Office Manager
Holiday Inn Express and Suites
Florida
03.2023 - 02.2024
Operations Manager
Doral Inn & Suites Miami Airport West
Miami
03.2022 - 11.2022
- Led hotel operations and coached staff to enhance service delivery.
- Hiring personnel.
- Oversaw room assignments and allocation to optimize guest satisfaction.
- Ordering all supplies for the Hotel.
- Hiring personal.
- Utilized CRM to enhance customer engagement.
Assistant Guest Services Manager
The Fresh Market
Miami
11.2021 - 03.2022
Assistant to General Manager
Conrad Hotels & Resorts
Cartagena de Indias
10.2019 - 05.2020
Education
Phlebotomist Technician - Curso Tecnico
MedCA
Miami, FLMicrobiologist - Bachelor's degree
Universidad de San Buenaventura
Cartagena de Indias, BolívarBacteriologia - Grado terminado
Universidad de San Buenaventura
Cartagena de Indias, BolívarAcademics - High school diploma or GE
Colegio de Nuestra Sra de la Candelaria
Cartagena de Indias, BolívarSome College (No Degree) - Quality Service Management
Fundacion Universitaria Tecnologico de Comfenalco
Cartagena de Indias, Bolívar 06.2011 - 11.2012
Skills
- Coaching
- Team development
- Client relations
- Call center operations
- Computer operation
- EHR management
- CRM Software
- Team Leader
- Leadership
- NLP
- Patient interaction
- Guest relations
- Customer database management
- Administrative experience
- Customer service
- Office experience
- Microsoft Office
- Front Desk
- Patient service
- Written communication
- Program management
- Dental terminology
- Hospitality Experience
- Guest Relations Experience
- Multitasking
- Healthcare team management
- Microsoft Excel
- Time management
- Appointment scheduling
- Practice management
- Customer relations
- Conflict management
- Spanish
- Medical records
- Payment processing
- Guest services
- Phone communication
- Zendesk
- Quality Management
- Consumer services
- Bilingual
- Team Building
- Health services
- Teamwork
- Customer outreach
- Attention to detail
- Collections management
- Analysis skills
- Filing
- Negotiation
- Product knowledge
- Event coordination
- Interpersonal skills
- HIPAA
- Data entry
- Retail experience
- Client follow-up
- Management Experience
- Operations management
- Opera PMS
- Customer outreach
- Service delivery
- Service quality
- Team collaboration
- Data analysis
- Problem resolution
- Communication skills
- Communication effectiveness
- Customer orientation
Certification
- Certified Internal Auditor (CIA), 09/01/12, Present
- Phlebotomist Technician, 05/01/24, 05/01/26
- ServSafe Food Handler, 01/01/23, 01/01/26
- English Language, 12/01/94, 12/01/01
Languages
- English, Multilingual
- Español, Nativo
- Spanish
Personal Information
Authorized To Work In The US: Yes
Timeline
CSR - Customer Service Representative
Leon Medical Centers
09.2024 - Current
Front Office Manager
Holiday Inn Express and Suites
03.2023 - 02.2024
Operations Manager
Doral Inn & Suites Miami Airport West
03.2022 - 11.2022
Assistant Guest Services Manager
The Fresh Market
11.2021 - 03.2022
Assistant to General Manager
Conrad Hotels & Resorts
10.2019 - 05.2020
Some College (No Degree) - Quality Service Management
Fundacion Universitaria Tecnologico de Comfenalco
06.2011 - 11.2012
Phlebotomist Technician - Curso Tecnico
MedCA
Microbiologist - Bachelor's degree
Universidad de San Buenaventura
Bacteriologia - Grado terminado
Universidad de San Buenaventura
Academics - High school diploma or GE
Colegio de Nuestra Sra de la Candelaria