Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darrin Cooper

Hudson,NH

Summary

Driven and energetic team player with passion for sports and athletic programs. Possesses foundational knowledge of sports management and strength and conditioning, along with strong organizational and communication skills. Aims to contribute to success of athletic department by supporting various functions and initiatives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CSR - Customer Service Representative

Prudential Overall Supply
06.2024 - Current
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

Manager

FITLAB Fitness Club
08.2023 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Improved marketing to attract new customers and promote business.
  • Boosted sales revenue by implementing effective outbound sales strategies and tactics.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Developed and executed successful sales strategies for consistently surpassing annual sales targets.

Fitness Manager

Redwood Personal Training
07.2022 - 07.2023
  • Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
  • Stayed current on industry trends through continued education courses.
  • Managed a team of personal trainers, ensuring high-quality instruction and customer satisfaction.

Defensive Backs Coach For Spring Football Practice

Anna Maria College
04.2022 - 06.2022
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Managed practice schedules, ensuring efficient use of time and resources for optimal results.

Strength and Conditioning Intern

Anna Maria College
02.2022 - 06.2022
  • Optimized speed development through sprint drills, agility exercises, and acceleration work designed specifically for football.
  • Developed football-specific training regimens for optimal results.
  • Implemented plyometric exercises into training plans, enhancing athlete power output capabilities.
  • Evaluated athlete progress through regular testing and assessment, adjusting programs as needed for maximum effectiveness.
  • Provided guidance on proper exercise technique and form, reducing injury risk and promoting safety.
  • Coordinated scheduling of team workouts around practice times to ensure full participation from all athletes.

Package Handler

FedEx Ground
01.2020 - 12.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Assembled, sealed, and loaded packages into correct trucks.

Gym Front Desk

Great Lakes Athletic Facility
01.2019 - 12.2020
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.

Crew Member

Dunkin' Donuts
01.2016 - 12.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Education

Bachelor's degree - Sports Management

Anna Maria College
Paxton, MA
06-2022

High school diploma -

G Ray Bodley High School
Fulton, NY
12.2017

Skills

  • Customer service
  • Critical thinking
  • Relationship building
  • Marketing and sales
  • Verbal and written communication
  • Passion for fitness
  • Strength training
  • Exercise program design
  • Motivational coaching
  • Leadership skills
  • Health and wellness
  • Weight management strategies

Certification

  • Certified Personal Trainer
  • Basic Life Support Certification (BLS)(AHA)
  • CDC Heads Up Certification (Concussion Training for Youth Sports Coaches)
  • NAYS Bullying Prevention Training Certification
  • Human Kinetics Coaching Youth Football the AYF Way 3rd Edition Course Certification

Timeline

CSR - Customer Service Representative

Prudential Overall Supply
06.2024 - Current

Manager

FITLAB Fitness Club
08.2023 - 06.2024

Fitness Manager

Redwood Personal Training
07.2022 - 07.2023

Defensive Backs Coach For Spring Football Practice

Anna Maria College
04.2022 - 06.2022

Strength and Conditioning Intern

Anna Maria College
02.2022 - 06.2022

Package Handler

FedEx Ground
01.2020 - 12.2021

Gym Front Desk

Great Lakes Athletic Facility
01.2019 - 12.2020

Crew Member

Dunkin' Donuts
01.2016 - 12.2019

High school diploma -

G Ray Bodley High School

Bachelor's degree - Sports Management

Anna Maria College

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Darrin Cooper