Shannon Smith
Rantoul,IL
Overview
11
11
years of professional experience
Work History
CSR - Customer Service Representative
LCP Transportation
Indianapolis, IN
12.2023 - Current
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
Licensed Insurance Agent
GEICO
Carmel, IN
11.2022 - Current
- All insurance needs, from new to old policies.
Emergency Dispatcher
ADT Security Services
Jacksonville, FL
06.2021 - Current
- Handle emergency calls inbound and outbound.
- Dispatching emergency services when necessary
Call Center Customer Service Representative
DialAmerica
Jacksonville, FL
07.2019 - Current
- Inbound and outbound representative for different insurance companies.
- Helping members set up appointments and answering questions regarding their health insurance.
- Outbound for Sirius xm
Home Health Aide
Addus HealthCare, Inc.
Champaign, IL
07.2018 - Current
- Taking care of clients, bathing, cleaning, cooking, running errands, taking back and forth from doctors appointments
CNA - Certified Nursing Assistant
Glenwood Place Senior Living
Mahomet, IL
03.2018 - 07.2018
- Helping residents in independent living facility.
Truck Driver Class A
J n j trucking
Memphis, TN
08.2017 - 01.2018
- Driving semi tractor trailer to and from ups, fed ex, and Amazon.
- Working with computer based software for driving
Truck Driver (OTR)
US Express
Chattanooga, TN
05.2015 - 07.2017
- Driving semi tractor trailer to and from shippers over the road.
- Computer software for driving hours
Timeline
CSR - Customer Service Representative
LCP Transportation
12.2023 - Current
Licensed Insurance Agent
GEICO
11.2022 - Current
Emergency Dispatcher
ADT Security Services
06.2021 - Current
Call Center Customer Service Representative
DialAmerica
07.2019 - Current
Home Health Aide
Addus HealthCare, Inc.
07.2018 - Current
CNA - Certified Nursing Assistant
Glenwood Place Senior Living
03.2018 - 07.2018
Truck Driver Class A
J n j trucking
08.2017 - 01.2018
Truck Driver (OTR)
US Express
05.2015 - 07.2017