Ivy Addison
Newton,GA
Summary
Yashika Goodman- 229-328-1833
lacey Warren- 229-201-1502
Brittany Beasley- 229-449-9323
Overview
8
8
years of professional experience
Work History
CSR - Customer Service Representative
A&A Finance
12.2023 - Current
- As An Account Executive I take care of member's financial needs such as opening accounts, analyzing loan requests, and making lending, product and servicing recommendations, accept phone payments and payments in person, interact with the public everyday make sure my cash drawer is balanced everyday before going home, post payments on the customers accounts, make sure my deposit balances operate printer, copy machine, calculator, fax, file, make bank deposit, handle large sums of money
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates for satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Broker
Progressive Freight, Inc
10.2020 - 11.2022
- I was a broker at progressive freight I managed truck driver booked loads I was responsible for drivers arrival and departure times I also prospected for new carriers everyday I stay on top of emails and I work until the job was done I worked with track and trace and did frequent follow ups with drivers I send rate cons and make sure all paper work goes to the correct emails and I also negotiated rates with the drive drivers to make sure we were negotiating the best rates
Quality assistance/Machine Operator
FPL Foods
02.2018 - 02.2020
- Through my FPL career I started as a machine operator and worked my way to a line lead over patty line, inclusion line, frozen line, brick line, and steak line.
- Machine operating experience - bizerba, bandsaw, overwrap, and mother bagger machines.
- I conducted daily paperwork accurately and in a timely fashion for the assigned line, and collected samples as needed.
- Communicate with production on issues that they may have (specs, food safety, and making sure employees wear proper PPE at all times and follow safety guidelines.
- Complied with all policies and procedures that ensure food safety, including cleanliness and housekeeping in all work areas.
- Experience in food production and quality assurance
- I moved my way from line lead to quality control - there I did blade checks and fat samples making sure we had good quality products.
- I then finished out my career with FPL as quality control.
Education
High school diploma -
Bishop Hall Charter School
Thomasville, GA05.2015
Skills
- I am a professional employee with a strong dedication, loyalty, and a willingness to learn new things I have a record of success in multi-tasking and I am a problem solver organization and great customer service
- Broker
- Food Preparation
- Food Production
- Food Safety
- Packaging
- Machining
- Quality Assurance
- Customer service
- Typing
- Quality control
- Quality assurance
- Freight
- Microsoft Outlook
- Sales
- Negotiation
Timeline
CSR - Customer Service Representative
A&A Finance
12.2023 - Current
Broker
Progressive Freight, Inc
10.2020 - 11.2022
Quality assistance/Machine Operator
FPL Foods
02.2018 - 02.2020
High school diploma -
Bishop Hall Charter School