Arianna Wright Derrick
Tyler
Summary
Communicated effectively to adhere to policies, accurately documented interactions, and contributed to positive customer experiences while consistently meeting performance and quality standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Movate
Remote
05.2024 - Current
- Engaged with customers to address inquiries, resolve complaints, and supply comprehensive product information.
- Employed CRM software to record detailed customer interactions and maintain up-to-date account information.
- Monitored and evaluated performance metrics, ensuring call quality, average handle time, and customer satisfaction ratings consistently met or exceeded expectations.
- Engaged with diverse teams to troubleshoot and resolve multifaceted customer concerns, ensuring comprehensive support.
- Completed regular training sessions focused on enhancing product expertise and developing effective communication techniques.
- Resolved difficult customer scenarios while demonstrating empathy and cultivating trust through effective communication.
Customer Service Representative
Manpower
Athens, TX
02.2021 - 05.2024
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
- Utilized active listening techniques when interacting with customers allowing me understand their needs better leading to improved issue resolution rate
Retail Sales Associate
Walmart
Tyler, TX
01.2019 - 02.2021
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
- Assisted in the training of new sales associates, providing guidance on company policies and best practices
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
- Processed returns/exchanges efficiently according to company policies
Education
High School Diploma -
Robert E Lee High School
Tyler, TX06.2018
Skills
- Customer service
- Data entry
- Outbound calling
- Driving
- Phone call management
- Computer operation
- English
- Computer literacy
- Live chat
- Microsoft Excel
- Customer complaint resolution
- Customer issue escalation
- Microsoft Office
- Microsoft Outlook
- Phone etiquette
- Communication skills
- Typing
- Customer support
Certification
Driver's License
Languages
English
Timeline
CSR - Customer Service Representative
Movate
05.2024 - Current
Customer Service Representative
Manpower
02.2021 - 05.2024
Retail Sales Associate
Walmart
01.2019 - 02.2021
High School Diploma -
Robert E Lee High School