Bianca Faulkner
Charlotte,NC
Summary
Dedicated Customer Service Specialist providing the skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
10
10
years of professional experience
Work History
CSR - Customer Service Representative
Charter-Remote
01.2022 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts with internal software and CRM systems, maintaining accurate records and enhancing customer satisfaction.
- Provided product information and guided customers through services offered.
- Responded to various customer inquiries using company-specific software and a soft phone.
Biomedical Services Representative- Contracted
American Red Cross-Remote
05.2021 - 01.2022
- Executed outbound and inbound calls to recruit eligible platelet donors for cancer and sickle cell patients, enhancing donor engagement.
- Facilitated client access to emergency services and resources, ensuring timely support during crises.
- Handled inquiries via phone and online platforms, maintaining high responsiveness to client needs.
- Educated community members on disaster preparedness and response initiatives.
Wiring Assembler
ITEC- Contracted-Monroe, NC
Monroe, NC
05.2020 - 05.2021
- Interpreted schematics, blueprints, and assembly instructions to align components accurately, assembling transformer products with precision. Operated hand tools and machines to assemble Copper Coil VT parts, directly supporting transformer production.
- Utilized hand tools and power equipment to assemble components for production.
- Followed work instructions and blueprints to ensure assembly accuracy.
- Conducted inspections on finished products to verify quality and compliance with specifications, ensuring high standards were maintained.
Guest Services and Housekeeping
Rogers Maintenance LLC-Lumberton, NC
Lumberton, NC
05.2017 - 04.2020
- Ensured cleanliness of rooms and public areas, checking supplies and restocking towels, toilet paper, shampoo, and soap to enhance guest experience.
- Coordinated with housekeeping department to prioritize room cleaning based on guest preferences and special requests
- Managed guest inquiries and requests promptly, resolving issues to ensure guest satisfaction
- Maintained cleanliness and upkeep of rooms, public areas, and surroundings to enhance guest experience. Checking rooms for supplies and restocking items like towels, toilet paper, shampoo, soap.
Dispatch / Customer Support Specialist - Contracted
Infinity Call Center-Remote
07.2016 - 03.2019
- Coordinated scheduling and assignment of work orders with drivers, technicians, and personnel to prioritize urgent tasks and streamline workflow. Monitored real-time GPS tracking system to track the location of vehicles and ensure timely delivery of goods or services
- Delivered exceptional customer support through phone, email, and chat, ensuring clear communication and resolution of inquiries.
- Resolved customer inquiries efficiently and accurately while maintaining professionalism.
- Collaborated with team members to refine service delivery processes, resulting in improved response times and customer satisfaction.
Education
High school diploma -
Parkwood High School
Monroe, NCSkills
- CRM software
- Customer support
- Customer inquiries resolution
- Data entry
- Customer feedback analysis
- Database management
- Administrative support
- Microsoft 365
- Collaboration tools
- Document sharing
- Software navigation
- Sales support
- Product support
- Workflow documentation
- Process mapping
- Employee onboarding
- Data organization
- Inventory management
- Technical documentation
- Remote communication
- Information processing
- Inbound call management
- Software efficiency
- Customer confidentiality
- Account management
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, October 2007 to October 2027, Aircraft Dispatcher, ASE Certification
Languages
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
CSR - Customer Service Representative
Charter-Remote
01.2022 - Current
Biomedical Services Representative- Contracted
American Red Cross-Remote
05.2021 - 01.2022
Wiring Assembler
ITEC- Contracted-Monroe, NC
05.2020 - 05.2021
Guest Services and Housekeeping
Rogers Maintenance LLC-Lumberton, NC
05.2017 - 04.2020
Dispatch / Customer Support Specialist - Contracted
Infinity Call Center-Remote
07.2016 - 03.2019
High school diploma -
Parkwood High School