Tamarah Oliver
Atlanta
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
GetInsured
Atlanta
08.2022 - 10.2025
- Addressed customer inquiries via phone, email, and live chat to ensure satisfactory resolution.
- Delivered prompt customer service to effectively resolve complaints and enhance client satisfaction.
- Guided customers in selecting health insurance options and completing applications.
- Educated clients on policy details, coverage options, and eligibility requirements.
- Utilized CRM software to track customer interactions and maintain records.
- Collaborated with team members to improve service delivery processes.
- Handled sensitive information with confidentiality and professionalism.
Banking (work from home)
PNC Financial Services Group
Columbus
01.2017 - 04.2022
- Resolved customer complaints through effective communication and problem-solving to enhance customer satisfaction.
- Explained banking products and services to improve customer understanding and support informed decision-making.
- Assisted customers with account inquiries and transaction requests to ensure timely and accurate service.
- Monitored account activity to identify potential issues or fraud signs.
Security Officer
L Brands
Columbus
02.2015 - 06.2016
- Conducted regular patrols to proactively identify and mitigate security risks.
- Monitored premises to enhance safety and deter unauthorized access.
- Responded promptly to security alarms and emergencies on site.
- Enforced company policies and procedures for visitor access control.
- Maintained accurate incident reports to support internal review and improve response protocols.
- Collaborated with local law enforcement during safety drills and real incidents.
- Trained new staff on security protocols and emergency response procedures.
Collector
Iqor
Columbus
07.2013 - 11.2014
- Negotiated payment plans with customers, effectively settling debts and ensuring timely collections.
- Utilized collection software to track and document account statuses.
- Collaborated with team members to refine collection strategies, enhancing overall effectiveness of collection processes.
- Conducted research on accounts to determine appropriate collection actions.
- Maintained accurate records of customer interactions and payment agreements.
- Assisted in training new staff on collection procedures and best practices.
- Provided exceptional service during calls, maintaining professionalism and composure when interacting with difficult customers.
Education
Bachelor's degree - Business Management
Strayer University
Remote, Georgia06-2025
High school diploma -
Linden McKinley
Columbus, OH01-2009
Skills
- Customer service
- Call center procedures
- Customer engagement
- Customer consulting
- Order processing
- Lead generation
- Live chat support
- Call handling
- Technical troubleshooting
- CRM software proficiency
- CRM software
- Problem resolution
- Project management
- Data analysis
- Quality control
- Team collaboration
- Effective communication
- Communication skills
- Negotiation strategies
- Multitasking skills
- Time management
- Exchange coordination
- Call handling
Certification
- Driver's License
- Security Guard
Awards
- Perfect attendance
- Top performer of entire department
- Hit my daily and monthly goals
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
CSR - Customer Service Representative
GetInsured
08.2022 - 10.2025
Banking (work from home)
PNC Financial Services Group
01.2017 - 04.2022
Security Officer
L Brands
02.2015 - 06.2016
Collector
Iqor
07.2013 - 11.2014
Bachelor's degree - Business Management
Strayer University
High school diploma -
Linden McKinley