Shianne Bell
Jacksonville,FL
Overview
8
8
years of professional experience
Work History
CSR - Customer Service Representative
Freedom Mortgage
Jacksonville, FL
02.2022 - 05.2023
- Took inbound and outbound calls regarding escrow accounts and payments
Loader/Unloader
Kroger central fill
Louisville, KY
09.2020 - 10.2021
- Required to accurately fill prescriptions
Inbound Sales Representative
Concentrix
Jacksonville, FL
04.2018 - 06.2021
- Point of Contact for technical inquiries for designated client products
Warehouse Worker
First Class Forklift
Louisville, KY
10.2019 - 12.2020
- Certified to perform forklift operation
Cashier
Walmart
Louisville, KY
09.2015 - 11.2019
- Processed several transactions timely, accurately, and efficiently
Debt Collection Specialist
Radius Global Solutions LLC
Jacksonville, FL
08.2015 - 05.2019
- Skilled in negotiating payment plans and following up on non-payment
Education
Bachelor of Science - Criminal Justice
Ashford University
San Diego, CA12-2026
High school diploma -
Fern Creek Traditional High School
Louisville, KY06.2014
Skills
- Inside Sales
- Order picker
- Sales Management
- Direct Sales
- B2B Sales
- Sales
- Expert
- Outside Sales
- Spans
- Typing
- Outbound Sales
- En
- Customer service
- Upselling
- Technical support
- Live chat
- Account management
- Negotiation
- Salesforce
- SaaS
- Social media management
- Computer skills
- Technology sales
- Management
- Phone etiquette
- Bilingual
- Spanish
- Computer literacy
- English
- Marketing
- Outbound calling
- Google Suite
- Lead generation
- Customer support
- Microsoft Office
- Senior care
- HVAC
- CRM software
- Plumbing
- Telemarketing
- Customer relationship management
- Care plans
- Computer science
- Time management
- Windows
- Organizational skills
- Insurance sales
- Slack
- B2B
- Leadership
- Banking
- Product demos
- Appointment scheduling
- Administrative experience
- Program development
- PeopleSoft
- Ellucian
- Call center
- Cold calling
- SAP CRM
- JavaScript
- Analysis skills
- VoIP
- Supervising experience
- Medical terminology
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Office experience
- Recruiting
- Conflict management
- Search engines
- IT
- Pivot tables
- Writing skills
- Business development
- Door-to-door
- Warm calling
- Customer acquisition
- Technical sales
- Hospitality
- Data entry
- Retail sales
- Property management
- Research
- Training & development
- Advertising sales
- Territory management
- Software sales
- Accounts receivable
- Financial concepts
- Documentation review
- Linux
- Digital marketing
- Business consulting
- HIPAA
- Microsoft PowerPoint
- Critical Thinking
- Building rapport
- Payment Processing
Relocation
- Jacksonville, FL
Languages
Spanish
Professional
References
References available upon request.
Timeline
CSR - Customer Service Representative
Freedom Mortgage
02.2022 - 05.2023
Loader/Unloader
Kroger central fill
09.2020 - 10.2021
Warehouse Worker
First Class Forklift
10.2019 - 12.2020
Inbound Sales Representative
Concentrix
04.2018 - 06.2021
Cashier
Walmart
09.2015 - 11.2019
Debt Collection Specialist
Radius Global Solutions LLC
08.2015 - 05.2019
Bachelor of Science - Criminal Justice
Ashford University
High school diploma -
Fern Creek Traditional High School