Tabatha Johnson
West Monroe,LA
Summary
I am seeking a long-term career with a company where I can advance my skills and recognition. I am highly motivated to succeed in my career. I am a Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. I am a strong presenter, communicator, and problem solver who works effectively and productively with diverse customers and individual needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
InfoCision
West Monroe, USA
10.2024 - 10.2024
- Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Gathered feedback from customers regarding products and services.
Amazon Fulfillment Associate
Amazon.com
Monroe, USA
10.2023 - 01.2024
- I answered phone calls and helped make delivery purchases online customers, confirmed Addresses and emails for customers delivery service
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
CSR - Customer Service Representative
Insurance systems administrators
Monroe, USA
06.2022 - 10.2023
- Contacted customers about potential service upgrades, new services, and account changes.
- Gathered feedback from customers regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Manager
Super1 Foods
West Monroe, USA
04.2009 - 04.2020
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Delegated work to staff, setting priorities and goals.
Education
High school diploma -
Dubach High School
Dubach, LA05.1998
Skills
- Customer service
- Retail sales
- Warehouse experience
- Driving
- Quality Inspection
- Quality Assurance
- Management
- Leadership
- Communication skills
- Typing
- Hospitality
- Microsoft Windows
- Help Desk
- Multi-line telephone operations
- Call center experience
- Inside sales
- Clerical experience
- Microsoft Access
- Retail management
- Customer support
- Documentation review
- Human resources
- Conflict management
- Technical support
- Cold calling
- Windows
- Data collection
Certification
- CPR Certification, Indefinite
- CNA, Indefinite
- First Aid Certification, 04/01/22 to 07/31/25
- Medical Billing Certification, Indefinite
- Driver's License, Indefinite
Timeline
CSR - Customer Service Representative
InfoCision
10.2024 - 10.2024
Amazon Fulfillment Associate
Amazon.com
10.2023 - 01.2024
CSR - Customer Service Representative
Insurance systems administrators
06.2022 - 10.2023
Manager
Super1 Foods
04.2009 - 04.2020
High school diploma -
Dubach High School
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