Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dionysus Keller

Bluefield,WV

Summary

My name is Dionysus Keller. Ever since I was a child I wanted to just help people. Whether it was nursing or just customer service. When I was in 8th grade I volunteered at a nursing home. After graduating high school I went to MSU in Beckley to be a registered nurse. The program was shut down , so I just went back home and started working. I’ve worked in restaurants , nursing homes , hospitals , call centers and in peoples homes taking care of them. I’ve always been a person who wanted to just take care of others. I’m now applying to LPN school where I want to further my education.

Overview

13
13
years of professional experience
1
1
Certification

Work History

CSR - Customer Service Representative

Conduent
10.2021 - Current
  • I help with coverage in health, dental and vision

DSP (Direct Support Professional)

Always Caring Home Health Care
08.2021 - 10.2021
  • Help showering clients with disabilities… basically help them with everyday living

CSR - Customer Service Representative

Alorica
03.2020 - 06.2020
  • Help people through chat, technical support, taxes, credit

Customer Service Representative

UnitedHealth Group
03.2018 - 02.2020
  • Check medical claims, go over benefits with providers/members.
  • Send claims back to be reprocessed if needed .
  • Get faxed info to attach to the claims
  • Assisted clients with questions

Advanced Account Specialist

DISH Network LLC
09.2013 - 02.2018
  • Help customers with their accounts, tech and save customers from cancelling their account.

Homemaker

Commission on Aging
06.2012 - 09.2013
  • Help with the elderly and mental disabled

Waitress/Cashier

Shoney's
06.2011 - 09.2013
  • Wait on tables and cash people out.Cashier

Cashier

Arby's
06.2011 - 01.2012
  • Take orders

Education

Mountain State University
Beckley, WV

Skills

  • Customer Service (10 years)
  • CSR
  • Call Center
  • Upselling
  • Cold Calling
  • Cashiering
  • Live chat
  • Technical Support
  • Negotiation
  • Troubleshooting
  • Medical terminology
  • Typing
  • Customer support
  • Shipping & receiving
  • Sales
  • Microsoft Excel
  • Communication Skills
  • Salesforce
  • Developmental Disabilities Experience
  • Medicare
  • Leadership

Certification

CPR Certification

Timeline

CSR - Customer Service Representative

Conduent
10.2021 - Current

DSP (Direct Support Professional)

Always Caring Home Health Care
08.2021 - 10.2021

CSR - Customer Service Representative

Alorica
03.2020 - 06.2020

Customer Service Representative

UnitedHealth Group
03.2018 - 02.2020

Advanced Account Specialist

DISH Network LLC
09.2013 - 02.2018

Homemaker

Commission on Aging
06.2012 - 09.2013

Waitress/Cashier

Shoney's
06.2011 - 09.2013

Cashier

Arby's
06.2011 - 01.2012

Mountain State University
Dionysus Keller