JaQuian Abdul
EKG/Phlebotomy Technician
Baton Rouge,LA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
2
2
Certifications
Work History
CSR - Customer Service Representative
Our Lady of the Lake Regional Medical Center
Baton Rouge, LA
10.2021 - Current
- Answer phone calls
- Faxing
- Typing reports on patient
- Gathering patients information
- Feeding patients
- Making copies
- Operating a computer
- Making calls to transferring outside hospital
Patient Dining Associate
OLOL Children’s hospital
Baton Rouge, LA
03.2021 - 10.2021
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Set up and broke down buffet and other self-service areas, organizing components logically.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
Manager
Jack In The Box
, Baton Rouge
08.2018 - 03.2020
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Accomplished multiple tasks within established timeframes.
- Prepared annual budgets with controls to prevent overages.
- Evaluated suppliers to maintain cost controls and improve operations.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Maintained professional, organized and safe environment for employees and patrons.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Front Desk Receptionist
University Medical Center of New Orleans, UMC
New Orleans, LA
06.2015 - 08.2018
- A summer volunteer job.
Education
High school diploma or GED - History
Friendship Capitol High
08.2014 - 08.2018
Liquor - undefined
08.2019 - 08.2025
Food Handler Certification Basic Life Support (BLS) - undefined
08.2020 - 09.2024
Medical - EKG/Phlebotomy
Unitech Training Academy - Lafayette
Lafayette, LA 05.2022 - 05.2024
Skills
Customer Service (10 years)Team MemberFood ServiceHospital ExperienceFood PreparationKitchen ExperienceCleaning ExperienceCashieringFood SafetyComputer SkillsCookingKitchen Management ExperienceRestaurant Management (3 years)POSMicrosoft OfficeTeachingLeadership (10 years)Dietary aide experienceMeal preparationDietary department experienceSupervising Experience (3 years)Shift Management (2 years)Menu PlanningSales (6 years)Microsoft Word (10 years)Retail SalesIOS (4 years)Mac OS (1 year)Computer skills (10 years)Oracle (Less than 1 year)Windows Remote Desktop (5 years)Epic (1 year)Car WashMicrosoft Windows ServerDetailingComputer NetworkingHelp DeskAndroidNetwork SupportActive DirectoryOffice experience (10 years)Technical SupportAdmin (10 years)Operating SystemsRetail sales (4 years)Sales (4 years)Retail support (6 years)Certifications and LicensesServSafeAssessmentsTeamwork: Interpersonal skills — Highly ProficientFebruary 2021Responding to challenging team situations at workFull results: Highly ProficientCustomer focus & orientation — ProficientApril 2022Responding to customer situations with sensitivityFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional fieldAdditional InformationI am a hard worker I always wear a smile on my face and I never give up I will not only do my workBut I will also help others in need
Sales expertise
Complaint resolution
Report preparation
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
ACE - Adobe Certified Expert, Photoshop
Timeline
ACE - Adobe Certified Expert, Photoshop
04-2025
BLS
07-2024
Medical - EKG/Phlebotomy
Unitech Training Academy - Lafayette
05.2022 - 05.2024
CSR - Customer Service Representative
Our Lady of the Lake Regional Medical Center
10.2021 - Current
Patient Dining Associate
OLOL Children’s hospital
03.2021 - 10.2021
Food Handler Certification Basic Life Support (BLS) - undefined
08.2020 - 09.2024
Liquor - undefined
08.2019 - 08.2025
Manager
Jack In The Box
08.2018 - 03.2020
Front Desk Receptionist
University Medical Center of New Orleans, UMC
06.2015 - 08.2018
High school diploma or GED - History
Friendship Capitol High
08.2014 - 08.2018