Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawnakay Young

Lynn,MA

Summary

I am a very fast learner i am also open minded and determined i always have a smile on my face and try to stay positive even in negative situations . I am always the one who try's to volunteer first not to be ahead of anyone just because i like helping people. I can change someone mood from being sad to happy just by encouraging them .I am a team player and i love a challenge i enjoy working in a fast environment i have great communication skills and i am an achiever .

Overview

13
13
years of professional experience

Work History

CSR - Customer Service Representative

Complete Labor and Staffing
Lynn, MA
02.2023 - Current
  • Help find people jobs / careers and also dispatch them schedule interviews and give the interview also create work schedules and prepare the payroll so that employees can get paid daily mail out invoices .I also do filling and billing answering multiple phone lines , call different company's to see if they need our assistance and if they do need our services i get them the best temp worker for their needs

Life Enrichment Manager \ Care Manager

Sunrise Senior Living
Peabody, MA
02.2023 - Current

LEM Description

Plan and oversee programs that improve residents quality of life . Promote mental and physical engagement and foster a sense of community and purpose. Focuse on the residents personal growth ,fulfillments ,daily joy .

  • Support emotional wellness
  • Promote connections
  • Guide through life transitions

Care manager description

  • Provide essential care and support to patients in a health care setting
  • Assist with daily living including bathing ,dressing,eating ,mobility and hygiene while monitoring signs and report changes in patient conditions.

Caregiver/Dietary Aide

Chelsea Jewish Lifecare
Peabody, MA
01.2021 - 01.2023
  • Help the residents with their daily needs feed them help them remember to take their medication clean their rooms spend time with them do laundry and just make them feel comfortable on a daily basis support them and make them feel safe

Key Holder/Sales Lead

Sunglass Hut
Peabody, MA
03.2021 - 12.2022
  • Builds and develops expertise in delivery of The Sunglass Hut Experience. Consistently executes all visual standards, store merchandising practices and inventory control activities. Impeccably executes all operational policies and procedures and maintains brand standards.

Barista and Cashier /supervisor

Starbucks
Boston Logan International Airport, MA
07.2017 - 02.2021
  • Used cash register handle money and credit cards assist the customer get them what they desire in a face pace environment keep store up to par

Dunkin Donut crew member /shift leader

Dunkin Donuts
Lynn, MA
05.2017 - 07.2019
  • Still employed
  • Operated Cash register with efficiency
  • Provided professional courteous service at all times
  • Issued receipts for purchases and gifts cards
  • Cleaned and maintain cleanliness of work area

Machine Operator, Inspector

Gillette headquarters
Boston, MA
10.2014 - 04.2017
  • Set up and verify the functionality of safety equipment
  • Prepare operational reports and provide information to supervisors
  • Inspect equipment and systems to identify issues and report problems to repair technician

Receptionist

life care nursing center
Lynn, MA
01.2012 - 09.2014
  • Book and schedules appointments answer direct calls greeting and assisting visitors
  • Managing office correspondence provide administrative support handling inquiries and ensuring the office is organized and well presented

Education

High school or equivalent - undefined

Lynn English High School
Lynn, MA
06.2015

Skills

  • Customer Service (6 years)
  • Shift Supervisor (5 years)
  • Communications (6 years)
  • Microsoft (5 years)
  • Barista Experience (4 years)
  • English
  • Writing Skills
  • POS (10 years)
  • Cash Handling (10 years)
  • Store Management Experience (5 years)
  • Proofreading (8 years)
  • Retail Sales (8 years)
  • Assistant Manager Experience (5 years)
  • Inventory Control (3 years)
  • Merchandising
  • Serving Experience (6 years)
  • Home Care (4 years)
  • Caregiving (4 years)
  • Dietary Aide Experience
  • Community human services (6 years)
  • Multi-line Phone Systems (3 years)
  • Filing (4 years)
  • Data Entry (4 years)
  • Interviewing (5 years)
  • Front desk
  • QuickBooks (8 years)
  • Sales (5 years)
  • Payroll (3 years)
  • Dietary aide experience
  • Hotel experience (1 year)

Timeline

CSR - Customer Service Representative

Complete Labor and Staffing
02.2023 - Current

Life Enrichment Manager \ Care Manager

Sunrise Senior Living
02.2023 - Current

Key Holder/Sales Lead

Sunglass Hut
03.2021 - 12.2022

Caregiver/Dietary Aide

Chelsea Jewish Lifecare
01.2021 - 01.2023

Barista and Cashier /supervisor

Starbucks
07.2017 - 02.2021

Dunkin Donut crew member /shift leader

Dunkin Donuts
05.2017 - 07.2019

Machine Operator, Inspector

Gillette headquarters
10.2014 - 04.2017

Receptionist

life care nursing center
01.2012 - 09.2014

High school or equivalent - undefined

Lynn English High School
Shawnakay Young