Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
Generic

Taja Brown

Jackson,MS

Summary

I have Excellent Customer Service Skills and Qualifications I am a accelerated Learner when it comes to Learning New Skills that are Required With any Employment I have worked in the customer service Career for 6 years within those Six years i have learned On how to become and excellent Customer Service Agent and Learned how to Operate any Software system I have Experience in the Medical, Claims ,Billing, Banking I am wanting to Gain more experience within the customer Service Career Authorized to work in the US for any employer

Overview

7
7
years of professional experience

Work History

CSR - Customer Service Representative

Assurant
08.2023 - 12.2023
  • My position was a remote Claim Specialist who manages taking inbound call with American Express assisting customers with questions about car rental Insurance Coverage and assisting with filling and checking Claims for Car Rental

CSR - Customer Service Representative

Everise
09.2022 - 06.2023
  • I worked as a Remote Customer Service Agent handling inbound calls for Meridian Health insurance checking claims and coding also helping and assisting members with their accounts with giving benefit information and also scheduling dr
  • Appointments for members

Customer Service Representative

Continuum Global Solutions
10.2021 - 02.2022
  • I worked as a Remote customer service agent taking inbound calls for Atena talking to providers placing orders for customers prescriptions and also checking day to day basis to see if the provider was in or out of network for the customers

Customer Service Representative

Sutherland
06.2020 - 04.2021
  • I worked for the Retention department for AT&T taking inbound calls as a remote customer service representative assisting customers with tv and internetplans with at&t and Direct Tv and processing Bill payments for customers for Tv and internet

Agent/Customer Service

Conduent
07.2019 - 01.2020
  • I worked for Humana health insurance Taking inbound calls as a customer service representative solving problems and also answering any health related questions the members had about their Humana plans

Cashier

Moe's Southwest Grill
09.2017 - 07.2019
  • I work as a cashier taking payments and serving customers great customer service and also handling over the phone and also online orders

Cashier

Newk's Eatery
09.2018 - 10.2018
  • I worked as a server and host serving excellent customer service to customers and also handling over the phone orders and via online orders

Customer Service Representative

Party City Corporation
06.2018 - 07.2018
  • I worked as a cashier and blowing up Balloons

Cashier/Customer Service

Aeropostale
06.2017 - 11.2017
  • I worked as a cashier and worked as a salesperson

Education

Callaway High School
Jackson, MS
05.2019

Skills

  • Fast Food (5 years)
  • Customer Service (8 years)
  • Food Service (3 years)
  • Team Member (9 years)
  • Customer Service (1 year) (7 years)
  • Call Center (6 years)
  • Phone Etiquette (7 years)
  • Claims (3 years)
  • Appointment scheduling (3 years)
  • Data entry (3 years)

Assessments

  • Customer focus & orientation, Proficient, 06/01/23, Responding to customer situations with sensitivity
  • Call center customer service, Completed, 07/01/22, Demonstrating customer service skills in a call center setting
  • Basic computer skills, Proficient, 06/01/23, Performing basic computer operations and troubleshooting common problems
  • Sales skills, Proficient, 04/01/22, Influencing and negotiating with customers
  • Customer service, Proficient, 07/01/23, Identifying and resolving common customer issues

Personal Information

Title: Receptionist/Customer Service/Administrative assistant

Timeline

CSR - Customer Service Representative

Assurant
08.2023 - 12.2023

CSR - Customer Service Representative

Everise
09.2022 - 06.2023

Customer Service Representative

Continuum Global Solutions
10.2021 - 02.2022

Customer Service Representative

Sutherland
06.2020 - 04.2021

Agent/Customer Service

Conduent
07.2019 - 01.2020

Cashier

Newk's Eatery
09.2018 - 10.2018

Customer Service Representative

Party City Corporation
06.2018 - 07.2018

Cashier

Moe's Southwest Grill
09.2017 - 07.2019

Cashier/Customer Service

Aeropostale
06.2017 - 11.2017

Callaway High School
Taja Brown