Tera Martinez
Roswell
Summary
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Lincare
02.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed patient records and ensured accurate documentation in compliance with regulatory standards.
- Implemented quality assurance measures that improved service consistency and patient satisfaction.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Worked with different medical insurance companies to process customer orders
Substitute Teacher
RISD
08.2015 - 02.2025
- Implemented lesson plans to facilitate engaging and productive classroom environments.
- Adapted teaching strategies to meet diverse learning needs of students.
- Fostered positive relationships with students to promote a supportive learning atmosphere.
- Provided individualized support to students, enhancing their understanding of core subjects.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Customer Service Representative
J & J
01.2019 - 03.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined order processing by utilizing CRM software to enhance efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative - Emergency Dept.
ENMMC
11.2015 - 12.2019
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed conflict resolution to maintain positive relationships with clients.
- Educated patients on healthcare services, promoting understanding of available resources.
- Assisted in processing claims and verifying insurance information for accuracy.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed high call volume by answering phones in a timely matter
Education
High School Diploma -
Roswell High School
05.2004
Skills
- Cash register
- Detail-oriented data management
- Organizational skills
- Accounting
- Leadership
- Customer service expertise
- Sales
- Microsoft Office
- Databases
- Payroll
- Computer hardware
- Typing
- Administrative support experience
- Mac OS
- Care plans
- Microsoft Outlook
- Analysis skills
- IOS
- Professional phone communication
- Help desk
- Word processing
- Communication skills
- Cash handling
- Client support
- Research
- Medical terminology
- Administrative experience
- Front desk
- Apple Keynote
- Bookkeeping
- Computer networking
- Office experience
- Windows
- ICD-10
- Hospitality
- Computer skills
- Order entry
- Hospital experience
- EMR systems
- Microsoft Word
- Marketing automation
- Google Suite
- CRM software
- Telemarketing
- Pricing
- Medical records
- Microsoft Excel
Certification
- Driver's License
- Substitute Teaching Certification
Timeline
CSR - Customer Service Representative
Lincare
02.2025 - Current
Customer Service Representative
J & J
01.2019 - 03.2020
Customer Service Representative - Emergency Dept.
ENMMC
11.2015 - 12.2019
Substitute Teacher
RISD
08.2015 - 02.2025
High School Diploma -
Roswell High School
Similar Profiles
ELIJAH R. PEPPERSELIJAH R. PEPPERS
Customer Service Representative at LincareCustomer Service Representative at Lincare
Jackie ClerkJackie Clerk
Center Manager at LincareCenter Manager at Lincare
TRUDY NICOLE HARVEYTRUDY NICOLE HARVEY
Supervisor, Regional Trainer at LincareSupervisor, Regional Trainer at Lincare
Amy RobisonAmy Robison
Administrative assistant at LincareAdministrative assistant at Lincare
Ty HallTy Hall
Rigger at Hooper TruckingRigger at Hooper Trucking