Trolunda Hart
Franklinton,LA
Summary
Customer Service Sales Representative with experience in healthcare enrollment and call center operations. Demonstrated ability to manage high call volumes while providing clear and courteous service, ensuring compliance with quality standards. Skilled in resolving customer inquiries related to billing and account management, utilizing call center systems effectively. Proven track record of documenting interactions accurately and coordinating follow-up communications to fulfill customer requests.
Overview
1
1
Certification
23
23
years of professional experience
Work History
CSR - Customer Service Representative
Maximus Call Center
Bogalusa, LA
07.2024 - 09.2026
- Signing consumers up for Healthcare.
- Resending their 1095A form for taxes.
- Answered inbound calls for Maximus Call Center customers with clear, courteous service.
- Verified caller information and protected confidential records during account access.
- Resolved billing, service, and account questions using call center systems.
- Documented call details and case notes in customer service databases.
- Escalated complex issues to supervisors and specialized support teams.
- Explained program policies and service procedures to callers in simple language.
- Handled high call volumes while following Maximus quality and compliance standards.
- Coordinated follow-up communication to complete pending customer requests.
Oder filler
Warehouse Walmart Distribution Center
Robert, LA
06.2023 - 06.2024
- As an order filler I had stack my pallets with that order once its complete drive the Crain to the drop off spot to be wrapped,afterwards head to get the next order.
- Picked customer orders using handheld scanners at Walmart distribution center
- Staged freight for shipment by destination and route
- Loaded pallets onto trailers following warehouse safety rules
- Replenished pick locations with stock from reserve bins
- Inspected merchandise for damage before order assembly
- Verified labels, quantities, and item codes during order filling
- Organized work areas to support fast warehouse flow
- Followed Walmart distribution center procedures for safety and accuracy
- Used handheld scanners to key in data for packages.
Deputy Sheriff
TPSO
Amite, LA
02.2020 - 01.2022
- Job included but not limited to:
- Booking
- Searching to make sure nothing is on them
- Escorting the Nurse to do pill calls
- Morning time feed up
- Patrolled TPSO parish roads and neighborhoods for criminal activity and public safety.
- Responded to emergency calls and provided scene security for TPSO incidents.
- Enforced Louisiana laws during traffic stops, arrests, and field interviews.
- Prepared detailed incident reports and affidavits for TPSO case files.
Companion/Caregiver
Christwood Retirement Community
Covington, LA
05.2019 - 01.2020
- Assisting Clients with everyday needs as well as providing medication reminders.
- Provided companionship and emotional support to residents at Christwood Retirement Community.
- Assisted residents with daily living activities and personal comfort needs.
- Monitored resident safety and reported changes to care team.
- Supported meal service and fed residents needing extra help.
- Guided residents during walks, transfers, and recreational activities.
- Maintained clean, organized living spaces for Christwood residents.
- Communicated resident needs clearly with families and nursing staff.
- Followed care plans and respected resident privacy and dignity.
- Assisted with activities of daily living such as bathing, grooming, dressing, and meal preparation.
Customer Service Representative/Appointment Setter
GDIT
Bogalusa, LA
12.2016 - 04.2018
- Responded to customer inquiries for GDIT support operations by phone and email.
- Documented service requests in GDIT ticketing systems with clear, accurate case notes.
- Answered customer calls, emails, and chats for GDIT federal support services.
- Resolved routine account issues using GDIT knowledge base and service procedures.
- Escalated complex cases to GDIT supervisors and specialized support teams.
- Verified customer information and protected sensitive data during GDIT support interactions.
- My responsibilities included making sure consumers had healthcare before the tax year ended had they not they would have to pay a penalty for not having it.
- Accomplishments
- Hearing some consumers thank me for taking out the time to explain every question that was asked in a friendly tone.
- Skills Used
- With signing people up for the Affordable Care Act you had to have knowledge of Microsoft, that's where a lot of the information was stored so to speak and you had to be able to navigate from one screen to the other.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Sales Associate/Cashier
Walmart
Covington, LA
01.2014 - 12.2016
- This particular job required for an associate:
- Put out merchandise
- Assist consumers with their needs
- Greet if they're 10ft away from you
- Check them out once they're in your line.
- Assisted Walmart customers with product selection and store directions.
- Processed sales transactions using Walmart point-of-sale systems.
- Stocked merchandise on shelves and maintained organized product displays.
- Handled returns and exchanges following Walmart service policies.
- Replenished sales floor inventory and rotated merchandise properly.
Cashier/Sales Associate
Citi Trends
Franklinton, LA
02.2004 - 10.2004
- My job consisted of assisting the customer with whatever their needs were at that time as well as making drops and counting down the register.
- Operated cash register and processed customer transactions at Citi Trends.
- Greeted shoppers and provided friendly customer service on sales floor.
- Restocked apparel and accessories to maintain organized merchandise displays.
- Assisted customers with fitting room requests and product selection.
- Handled cash, returns, and exchanges following store procedures.
- Maintained clean sales floor and fitting areas throughout shifts.
- Replenished inventory from stockroom to support daily store operations.
- Supported team with merchandising and opening or closing tasks.
- Greeted customers promptly and responded to questions.
Education
Associate - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FLDiploma - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FLDiploma -
Pine High School
Associate's degree -
Skills
- Resident's rights
- HIPAA
- Personal Care
- Patient monitoring
- Anatomy knowledge
- Catheter care
- Senior care
- Remodeling
- Personal Assistant Experience
- Cosmetology
- Security
- Patient care
- Basic math
- Guest services
- Computer skills
- Cleaning
- Grocery store
- Merchandising
- English
- Nursing home experience
- Group home experience
- Alzheimer's care
- Home care
- Care plans
- Blood sampling
- Early childhood education
- Medical terminology
- Microsoft Outlook
- Microsoft Office
- Computer Literacy
- Surveillance
- Law enforcement
- Customer service
- Hospice
- Experience with Children
- CNA
- Vital signs
- Cash register
- Working with adult populations
- Basic life support
- Older adults
- Hospice care
- Call center
- First aid
- Childcare
- Microsoft PowerPoint
- Working with people with disabilities
- Care Giver
- ADLs
- Microsoft Word
- Assisted living
- Home health
- Word processing
- Customer support
- Microsoft Office,Powerpoint,Microsoft Word,Windows2000,Internet
- CPR
- Caregiving
- Windows
- Meal preparation
- Driving
- Preschool experience
- Warehouse Distribution Experience
- Typing
- Medication administration
- Direct support
- Dementia care
- Cooking
Personal Information
- Driving License: Driver's License
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
Security Guard, Certified Phlebotomy Technician October 2025 to October 2027, CPR/First Aid February 2020 to February 2022 Adult and infant CPR, Driver's License, BLS Certification, Certified Medical Administrative Assistant
Awards
Academic Award (Deans list) May 2016, For the first quarter of schooling I received and email stating that an Academic Award had been awarded to myself for maintaining good grades.
Additional information
If you chose me to be apart of your team not only will you see team work, but you will also see how a friendly attitude will inspire customers to return ,but they will also tell their friends about the pleasant experience they received.
Timeline
CSR - Customer Service Representative
Maximus Call Center
07.2024 - 09.2026
Oder filler
Warehouse Walmart Distribution Center
06.2023 - 06.2024
Deputy Sheriff
TPSO
02.2020 - 01.2022
Companion/Caregiver
Christwood Retirement Community
05.2019 - 01.2020
Customer Service Representative/Appointment Setter
GDIT
12.2016 - 04.2018
Sales Associate/Cashier
Walmart
01.2014 - 12.2016
Cashier/Sales Associate
Citi Trends
02.2004 - 10.2004
Associate - Medical Administrative Assistant
Ultimate Medical Academy
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
Diploma -
Pine High School