Tiesha Ezell
Edmonds
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Dollar General
Toluca
09.2025 - 11.2025
- I moved to another state to help out with a family emergency
Caregiver/Personal Assistant
Private
Streator
12.2024 - 10.2025
- I took care of my mom. Who got diagnosed with Covid and pneumonia.
DSP (Direct Support Professional)
InDev Supported Living
Memphis
10.2023 - 11.2024
CNA - Certified Nursing Assistant
Summit Place Assisted Living
Indianapolis
03.2023 - 09.2024
CNA - Certified Nursing Assistant
Wellbrooke
Kokomo
09.2022 - 12.2022
- Assisted residents in completing their ADLS
CNA - Certified Nursing Assistant
North Woods Village
Kokomo
03.2022 - 09.2022
- Helped residents complete their ADLS
Sales Associate
Staples
Kokomo
01.2022 - 03.2022
- Checked out customers, restocked shelves, faced store, tagging, sold warranty plans and sign new customers up for rewards cards, and basic cleaning
Customer Service Associate
Walgreens
Streator
05.2021 - 11.2021
- Checked out customers, faced store, restock shelves, tagging and basic cleaning
Call Center Representative
iCall Services, Inc.
Streator
03.2021 - 05.2021
- Documented and placed pool supply orders
Customer Service Representative
ResultsCX
Streator
12.2020 - 03.2021
- Managed member's healthcare accounts, helped with billing questions, informed members' of their coverage with doctors and specialists
Customer Service Representative
Results Company
Streator
06.2018 - 03.2021
- I handle Wellcare medical insurance. Scheduling appointments, changing doctors, working out pharmacy issue etc.
Crew Member
Burger King
Ottawa
09.2019 - 11.2019
- Had to voluntarily quit do to family emergency
DSP (Direct Support Professional)
Streator Unlimited
Streator
06.2016 - 05.2018
- I was a cook, DSP1, also recreation worker.
Education
High school or equivalent - High school diploma or GED
Streator Twp High School
Streator, ILSkills
- Customer Support
- Caregiving
- Working with people with developmental disabilities
- APIs
- PCA
- Tutoring
- Plumbing
- Customer service
- Group home
- Medical terminology
- Farming
- Classroom experience
- Cooking
- Adobe Captivate
- Insurance Verification
- Cordova
- Phone etiquette
- Residential construction
- Typing
- Sales
- Front desk
- Driving
- Working with people with disabilities
- Microsoft Outlook
- Childhood development
- Experience with individuals with neurodevelopmental disorders
- Safety standards in production
- Portable toilets
- Healthcare privacy protection
- Laundry
- Resident's rights
- Inpatient
- Microsoft Office
- Childcare
- Oral hygiene
- Bed linen changing
- CNA patient management
- Call light response
- Gardening
- Urinal use
- Greenhouse experience
- Skincare
- Bedpans
- Google Docs
- Safe environment creation
- Shaving
- Computer skills
- Hair care
- Inside sales
- Customer Service
- Microsoft Word
- Retail sales
- Windows
- Vital Signs
- Pricing
- JavaScript
- Computer literacy
- Call Center
- CSR
- Hoyer lift
- Nail care
- Safe patient lifting practices
- Analysis skills
- Senior care
- Emergency procedures
- Urinary drainage unit
- Health promotion
- Commercial construction
- Communication skills
- Assisted living
- Medical Scheduling
- Agriculture
- Denture care
- Reality orientation
- Critical care
- ERP systems
- Word processing
- Hazard identification and correction
- Adult education
- Geriatrics
- Gait belt
- Pain management
- Isolation techniques
- Home health
- Abuse and neglect policy adherence
- Bedpan use
- Outpatient
- Customer Care
- Point-Click Care
- Telemetry
- Medical Billing
- CRM software
- Order entry
- Heavy lifting
Certification
- Driver's License
- CPR Certification
- First Aid Certification
- Certified Medication Aide
- Certified Medication Technician
- CNA, 06/01/22, 06/30/24
- OSHA 10
- State Tested Nursing Assistant
- BLS Certification
- CPI Certification
- Geriatric Nursing Assistant
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Associate
Dollar General
09.2025 - 11.2025
Caregiver/Personal Assistant
Private
12.2024 - 10.2025
DSP (Direct Support Professional)
InDev Supported Living
10.2023 - 11.2024
CNA - Certified Nursing Assistant
Summit Place Assisted Living
03.2023 - 09.2024
CNA - Certified Nursing Assistant
Wellbrooke
09.2022 - 12.2022
CNA - Certified Nursing Assistant
North Woods Village
03.2022 - 09.2022
Sales Associate
Staples
01.2022 - 03.2022
Customer Service Associate
Walgreens
05.2021 - 11.2021
Call Center Representative
iCall Services, Inc.
03.2021 - 05.2021
Customer Service Representative
ResultsCX
12.2020 - 03.2021
Crew Member
Burger King
09.2019 - 11.2019
Customer Service Representative
Results Company
06.2018 - 03.2021
DSP (Direct Support Professional)
Streator Unlimited
06.2016 - 05.2018
High school or equivalent - High school diploma or GED
Streator Twp High School