Jennifer Durbin
Salt Lake City
Summary
Dynamic customer service professional with extensive experience at JOANN Fabrics and Crafts, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in POS systems and adept at managing high-volume inquiries while maintaining professionalism under pressure.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
JOANN Fabrics and Crafts
12.2023 - 01.2024
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed transactions accurately and efficiently using POS systems.
- Maintained product knowledge to provide informed recommendations to customers.
- Handled returns and exchanges, ensuring compliance with company policies.
Paint Sales Associate
Home Depot
11.2023 - 12.2023
- Assisted customers in selecting appropriate paint products based on project needs.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Maintained organized displays, ensuring product accessibility and visual appeal.
- Processed sales transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and concerns, improving overall shopping experience.
- Collaborated with team members to restock inventory and manage stock levels effectively.
- Educated customers on proper application techniques for various paint products.
- Participated in training sessions to expand product knowledge and improve sales strategies.
Paraprofessional
West Fargo Public Schools
12.2021 - 01.2022
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with individual learning needs to enhance understanding.
- Maintained classroom organization and prepared materials for lessons.
- Collaborated with staff to track student progress and address challenges.
- Provided supervision during recess and lunch, ensuring a safe environment.
- Implemented behavior management strategies to promote positive interactions.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Paraprofessional
Richardton-Taylor Public School District
03.2021 - 10.2021
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with diverse learning needs to enhance engagement.
- Collaborated with educational staff to facilitate a positive learning environment.
- Monitored student progress and provided feedback to educators regularly.
- Implemented behavioral strategies to promote student focus and participation.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
- Established rapport with students through consistent support and guidance, fostering positive relationships that promoted academic growth.
Customer Service Representative
CreditRepair.com Inc.
01.2019 - 03.2019
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts using CRM software to ensure accurate records.
- Provided information about products and services, enhancing customer satisfaction.
- Collaborated with team members to improve service delivery and efficiency.
- Handled high-volume calls, maintaining professionalism under pressure.
- Documented customer interactions and feedback for further analysis.
Education
Bachelor of Arts - Photography
Salt Lake Community College
Salt Lake City, UTAssociate of Science - History
North Dakota State University
Fargo, NDBachelor of Science - Software Engineering
StevenHenager's College
Farr West UTAssociate of Arts - Photography
Weber State University
Ogden, UTBachelor of Arts - Photography
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Utah High School
Salt Lake City06-2004
GED -
Salt Lake Community College
Salt Lake City, UT12-2003
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Guest services
- Assertiveness
- POS system operation
- Product and service solutions
- Refunds and exchanges
- Account management
- Multi-line phone systems
- Clerical support
- Account updating
- Appointment scheduling
- Cross-functional team collaboration
- Refunds processing
- Merchandise upselling
- MS office proficiency
- Inbound and outbound calling
- Hospitality and accommodation
- Complaint escalation
- Support case resolution
- Computer skills
- Data entry
- Relationship building
- Calm under pressure
- MS office
- Customer relations
- Understanding customer needs
- Issue and complaint resolution
- Retail store support
- Customer data confidentiality
- POS systems expert
- Microsoft office
- Work prioritization
- Transaction processing
Timeline
Customer Service Associate
JOANN Fabrics and Crafts
12.2023 - 01.2024
Paint Sales Associate
Home Depot
11.2023 - 12.2023
Paraprofessional
West Fargo Public Schools
12.2021 - 01.2022
Paraprofessional
Richardton-Taylor Public School District
03.2021 - 10.2021
Customer Service Representative
CreditRepair.com Inc.
01.2019 - 03.2019
Bachelor of Arts - Photography
Salt Lake Community College
Associate of Science - History
North Dakota State University
Bachelor of Science - Software Engineering
StevenHenager's College
Associate of Arts - Photography
Weber State University
Bachelor of Arts - Photography
Salt Lake Community College
High School Diploma -
Utah High School
GED -
Salt Lake Community College
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