Jeremya Summers
Fort Myers,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Associate
Wawa
Bradenton, Florida
02.2025 - Current
- Assisted customers with menu selections and food inquiries.
- Collaborated with team members to ensure smooth service flow.
- Prepared food items according to safety and quality standards.
- Handled customer complaints with patience and professionalism.
- Operated kitchen equipment safely under supervision.
- Supported promotional efforts by highlighting special menu items.
Package Handler
FedEx
Palmetto, FL
10.2024 - 03.2025
- Sorted packages by destination and delivery method for efficient processing.
- Operated material handling equipment to transport packages throughout the facility.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
- Loaded completed orders on pallets according to delivery numbers.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
Customer Service Associate
Wendy’s
Bradenton
03.2024 - 03.2025
- Assisted customers with inquiries and product selection at a convenience store.
- Trained new associates on service standards, procedures, and company policies effectively.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Customer Service Cashier
Mcdonalds,
Bradenton, Florida
06.2022 - 03.2023
- Processed customer transactions accurately and efficiently at busy service counters.
- Handled customer inquiries and resolved issues to promote a positive dining experience.
- Operated cash register and managed cash drawer with precision and attention to detail.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Education
High school diploma -
Bayshore Highschool
Bradenton, Florida 08.2021 - 11.2024
Skills
- Packaging Sales
- Cash drawer handling
- Interpersonal skills
- Cash handling machinery
- Retail math
- Conflict management
- Customer relationship building
- Closing sales
- Customer service under pressure
- Food preparation
- Order fulfillment
- GPS
- Computer operation
- Printing
- Patient interaction
- Self-directed learning
- Team motivation (leadership skill)
- Customer returns handling
- Ability to follow instructions
- Maintaining patient confidentiality
- Microsoft Word
- Personal protective equipment (PPE) use
- Maintaining an organized workspace
- Order processing
- Attention to detail
- Leadership
- Warehouse experience
- Heavy lifting
- Problem-solving
- Friendly demeanor
- Proactive hotel and accommodations guest assistance
- Teamwork
- Customer service
- Food service
- Microsoft Outlook
- Client relationship development
- Greeting customers
- Customer complaint resolution
- Food industry
- Retail sales transactions
- Handling customer inquiries
- Microsoft Excel
- Sales negotiation
- Nutrition
- Packing
- Ethics
- Retail sales
- Communication skills
- Organizational skills
- Stock organizing
- Typing
- Meal preparation
- Cash register operations
- Office experience
- Driving
- Machine operation
- In-person customer service
- Restaurant experience
- Labeling
- Writing skills
- Phone etiquette
- Gift card handling
- Clean workspace maintenance
- Time management
- Basic math
- Customer communication
- Hotel and accommodations guest inquiries
- Guest services
- Customer inquiry handling
- Hospitality
- Payment card processing
- Cooking
- Receiving shipments
- Food safety standards
- Customer relationship management
- Team collaboration
- Problem solving
- Active listening
Certification
Driver's License
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Customer Service Associate
Wawa
02.2025 - Current
Package Handler
FedEx
10.2024 - 03.2025
Customer Service Associate
Wendy’s
03.2024 - 03.2025
Customer Service Cashier
Mcdonalds,
06.2022 - 03.2023
High school diploma -
Bayshore Highschool
08.2021 - 11.2024