Kamiyah Brand
Tuscaloosa,AL
Summary
Customer service professional with extensive experience at Walmart, specializing in client engagement and transaction management. Demonstrated success in creating safe environments and upholding cleanliness standards. Proficient in CRM software, delivering exceptional service and ensuring high customer satisfaction. Focused on building positive relationships and improving team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walmart
Tuscaloosa, AL
04.2025 - Current
- Delivered exceptional customer service, ensuring positive experiences for each customer.
- Executed customer transactions at the register with accuracy and speed.
- Maintained cleanliness in self-checkout areas and aisles, enhancing customer satisfaction.
Housekeeping
RAMADA INN by Wyndham
Normal, AL
07.2024 - 01.2025
- Ensured compliance with housekeeping departmental standards to maintain quality.
- Performed thorough cleaning in guest areas and back of house to enhance guest experience.
- Consistently offers professional, friendly, and engaging service.
- Responds timely to guests' special requests for items like cribs, cots, extra towels, etc.
- Maintained accurate inventory of supplies to ensure readiness for daily operations.
- Adhered to departmental policies and procedures to ensure operational consistency.
- Follows all safety and sanitation policies.
Security Resource Assistant
The University Of Alabama
Tuscaloosa, AL
02.2022 - 07.2024
- Monitored alarm systems and cameras to detect suspicious activity and safety hazards.
- Conducts physical patrols of premises, checking buildings, windows, and doors for security breaches.
- Manages access, including issuing keys or badges. Documents daily activities and writes incident reports, often under the guidance of a security officer.
- Assisted students with inquiries about university resources, providing timely and accurate information.
- Coordinated documents and materials for departmental meetings and events to ensure seamless execution.
Direct Support Professional
Eagles Wings
Coker, Alabama
07.2018 - 08.2018
- Monitored client progress and documented behavioral changes to inform support strategies.
- Collaborated with team members to develop individualized support plans that addressed client needs.
- Facilitated activities that enhanced clients' social and communication skills.
- Communicated effectively with families regarding client needs and progress updates.
Education
Medical Assisting -
UMA Medical Academy
Remote01.2025
Skills
- Merchandising
- Computer literacy
- Grocery store
- Typing
- Leadership
- Food preparation
- Safe environment creation
- Patient observation
- Copywriting
- Outdoor work
- Maintenance
- Senior care
- Nursing
- Surveillance
- IT
- Packaging
- Delegation
- CRM software
- cooking
- Load and unload
- Guest services
- Medical scheduling
- Preschool experience
- Medical terminology
- Warm calling
- Medicare
- Attention to detail
- HIPAA
- Warehouse experience
- Social media management
- EMR systems
- Caregiving
- Accounts receivable
- Telecommunication
- Early childhood education
- Microsoft PowerPoint
- Microsoft Outlook
- Sales experience within healthcare
- Computer operation
- Computer skills
- Hospital experience
- Phone communication
- iOS
- Office experience
- Hand tools
- Military
- Cash handling
- Casual dining experience
- Data analysis skills
- Documentation review
- Custodial experience
- Microsoft Word
- Communication skills
- Patient care
- Janitorial experience
- Supervising experience
- Meal preparation
- Account management
- Shipping and receiving
- Commercial cleaning
- Office record organization
- Medical receptionist
- Time management
- QuickBooks
- Food handling
- Classroom experience
- Sales
- Educational facility sanitation management experience
- Assisted living
- Office management
- ICD-10
- Ethernet
- Organizational skills
- Driving
- clerical experience
- Cleaning experience
- Data management
- CSS
- Data entry
- Negotiation
- Microsoft Excel
- SharePoint
- Customer service
- Live chat
- Nutrition
- Bookkeeping
- Sanitation
- Sales management
- Climbing
- Phone etiquette
- Inpatient
- Home care
- Client services
- Forklift
- Home health
- Order picker
- Microsoft Access
- Customer communication
- Order picking
- Hotel housekeeping management
- Anatomy knowledge
- Mentoring
- Customer support
- Upselling
- Math
- Security
- Cold calling
- Writing skills
- Medical administrative support
- Maintaining patient confidentiality
- ADLs
- cad
- Medical office experience
- Ability to follow instructions
- Recruiting
- Laundry
- Productivity software
- Detailing
- B2B
Certification
Driver's License
Languages
English
Timeline
Customer Service Associate
Walmart
04.2025 - Current
Housekeeping
RAMADA INN by Wyndham
07.2024 - 01.2025
Security Resource Assistant
The University Of Alabama
02.2022 - 07.2024
Direct Support Professional
Eagles Wings
07.2018 - 08.2018
Medical Assisting -
UMA Medical Academy