Molly Ricci
Tampa,US
Summary
Experienced customer service professional with strong communication skills, extensive knowledge of computers, and ability to multi-task.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
Tampa, FL
05.2023 - Current
- Merchandising
- Freight
- Assist Customers
- Load Universal Debit Cards
- Attention to Detail
- Active Listening Skills
- Improving Customer Experience
- Building Customer Loyalty
- Cash Handling
- Bilingual Customer Support
- Time Management
- Interpersonal Skills
- Complaint Resolution
- Problem Solving
- Organizational Skills
- Critical Thinking Skills
- Decision Making
- Product Knowledge
- Cross Selling / Up-Selling
- Supervisory Skills
Team Associate / General Merchandise
Walmart
Tampa, FL
01.2023 - 04.2023
- Merchandise associate
- Unloading truck
- Sorting and stocking products on shelves and in the backroom
- Stock inventory
- Keeping the floor space free
- Stocking and restocking the shelves
- Assisting customers promptly
- Customer Service
- Lift heavy objects (50 lbs +)
- Forklift experience
- Price changes
- Track Inventory
- Cashier
- Submit Claims
- Restock Bins
Cashier/Customer Service
Circle K
Tampa, FL
09.2022 - 01.2023
- Customer Service
- Cashier and money handling
- Stocking selves
- Taking inventory
- Assisting vendors with transactions
- Food Preparation
Food Preparation and Cashier
McDonald's Company
Tampa, FL
06.2022 - 08.2022
- Customer Service
- Cashier
- Crew member
- Meal preparation
Housekeeping Services
Tahitian Inn Hotel
Tampa, FL
11.2021 - 03.2022
- Housekeeping
- Customer Service
- Disinfected (area or item|rooms|bathrooms|counters|equipment)
- Took out trash
- Provided friendly service to guests
- Worked as housekeeper in hotel
- Cleaned windows
- Helped train new hires
- In charge of cleaning restrooms, hallways, offices, stairwells, bedrooms and kitchen
Quality Control Inspector and Delivery Driver Manager
Sage Cleaners (Majik Touch)
Lithia, FL
12.2019 - 03.2020
- Quality control
- Customer service
- Order tracking
- Create driver manifests
- Maintain delivery scheduling
- Data entry
- Quality Control
- Work Assembly
Psychiatry Call Center Representative
USF Health- Psychiatry Dept
Tampa, FL
01.2014 - 01.2016
- Assist Inbound and Outbound calls
- Client scheduling/registering
- Data entry
- Assisting suicide calls
- Work referrals
- Entering Demographic information
Cashier
Wal-Mart
Tampa, FL
10.2013 - 01.2014
- Cashier
- Stocking shelves
- Customer service
- Assist customer with orders
Customer Service
Government Sales Associates
Oldsmar, FL
05.2013 - 07.2013
- Outbound sales via GSA contracts
- Establish contacts for Government work
- Schedule appointments
- Managed client records
- Set up client appointments
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Resolved customer information and complaints
- Performed data entry for customer information
Customer Service
Vulcan Machine, Inc
Brandon, FL
01.2007 - 05.2013
- Operate CNC lathe machines
- File job orders
- Shipping/receiving
- Quality control
- Production
Customer Service
Countryside Publishing Company
Oldsmar, FL
01.2005 - 12.2007
- Promote marketing material
- Set-up customer appointment
- Create spreadsheets for customers
- Accounts Payable
- Accounts Receivable
- Collections
- Customer service
- Managed client records
- Set up client appointments
- Answered general questions
- Assisted customers with a warm and professional attitude
Cashier/Customer Service
Target, Inc
Tampa, FL
01.2004 - 12.2005
- Answer main switchboard
- Stock shelves
- Cashier
- Balance cash drawer
Customer Service
JC Penney, Inc
Tampa, FL
01.2003 - 12.2004
- Cashier
- Money Handling
- Place catalog orders
- Catalog inventory
- Inbound calls
- Balance cash drawer
- Assisted customers with a warm and professional attitude
- Answered general questions
Education
High School Diploma -
Continental Academy
Tampa, FL, US01.2004
Skills
- Meal Preparation
- Quality Inspection
- Cold Calling
- CNC
- Outbound Sales
- Accounts Receivable
- CNC Milling Machine
- Manufacturing
- Quality Control
- CNC Lathe
- Writing skills
- Warehouse experience
- Communication skills
- Computer literacy
- Computer skills
- Quality Assurance
- Sage
- CNC Programming
- Management
- Heavy Lifting
- Machining
- Merchandising
- Freight
- Accounts Payable
Certification
Driver's License
Willing To Relocate
Tampa, FL
Languages
English, Expert
Assessments
- Delivery driver, Proficient, 09/22
- Customer focus & orientation, Proficient, 04/23
- Work style: Reliability, Proficient, 09/22
- Retail customer service, Proficient, 01/23
- Cleaner fit, Proficient, 04/23
Personal Information
- Authorized To Work: US for any employer
- Title: Customer Service Representative
Timeline
Customer Service Associate
Walgreens
05.2023 - Current
Team Associate / General Merchandise
Walmart
01.2023 - 04.2023
Cashier/Customer Service
Circle K
09.2022 - 01.2023
Food Preparation and Cashier
McDonald's Company
06.2022 - 08.2022
Housekeeping Services
Tahitian Inn Hotel
11.2021 - 03.2022
Quality Control Inspector and Delivery Driver Manager
Sage Cleaners (Majik Touch)
12.2019 - 03.2020
Psychiatry Call Center Representative
USF Health- Psychiatry Dept
01.2014 - 01.2016
Cashier
Wal-Mart
10.2013 - 01.2014
Customer Service
Government Sales Associates
05.2013 - 07.2013
Customer Service
Vulcan Machine, Inc
01.2007 - 05.2013
Customer Service
Countryside Publishing Company
01.2005 - 12.2007
Cashier/Customer Service
Target, Inc
01.2004 - 12.2005
Customer Service
JC Penney, Inc
01.2003 - 12.2004
High School Diploma -
Continental Academy