Yakira Torres Hermida
Tampa,FL
Summary
Dedicated and customer-focused professional seeking a position that leverages my experience in customer service and sales to enhance customer satisfaction and drive sales growth. Seasoned Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Dairy Queen
02.2023 - 01.2024
- Provided exceptional customer service by greeting and assisting customers, ensuring a pleasant dining experience
- Handled cash transactions accurately and efficiently, including processing credit card payments
- Managed customer complaints and resolved issues promptly to maintain customer satisfaction
- Maintained cleanliness and organization of the dining and service areas
- Collaborated with team members to ensure smooth operation during peak hours.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Sales Associate
San Jose Warehouse
01.2021 - 09.2022
- Assisted customers in locating products, providing product information, and suggesting items based on customer needs
- Processed sales transactions, returns, and exchanges efficiently while maintaining a balanced cash register
- Conducted inventory management tasks, including stocking shelves and organizing displays to ensure product availability
- Developed strong product knowledge to provide accurate information and recommendations to customers
- Achieved sales targets consistently by employing effective sales techniques and building strong customer relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Secretary to the Vice President
MICONS
01.2019 - 01.2021
- Contributed to the success of company initiatives by coordinating events, conferences, and presentations on behalf of the Vice President.
- Fostered a positive company culture through coordination of employee engagement activities on behalf of the Vice President''s office.
- Supported decision-making processes through comprehensive research and analysis of industry trends, competitor strategies, and market data.
- Strengthened inter-departmental relationships with regular updates on key initiatives from the Vice President''s office to department heads or team managers.
- Effectively managed incoming correspondence for prompt executive action by screening calls, emails, and postal mail while prioritizing urgent matters.
- Upheld high standards in customer service when representing the Vice President during interactions with clients or partners via phone or email communication.
Data Entry Specialist
MICONS
01.2018 - 01.2019
- Entered, updated, and verified data in various databases with a high degree of accuracy and attention to detail
- Ensured data integrity and consistency by performing regular data audits and resolving discrepancies
- Managed large volumes of data entry tasks efficiently to meet tight deadlines
- Collaborated with team members to streamline data entry processes and improve overall efficiency.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
IPU Onelio Dampiel
Havana, CubaNo Degree - Economy Faculty
University of Havana
Havana,cubaSkills
- Strong interpersonal and communication skills
- Proficient in handling cash and processing transactions
- Excellent problem-solving abilities
- Ability to work well in a team-oriented environment
- Effective time management and multitasking skills
- Basic knowledge of inventory management and retail operations
- Customer-focused with a positive and friendly attitude
- Bilingual
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Associate
Dairy Queen
02.2023 - 01.2024
Sales Associate
San Jose Warehouse
01.2021 - 09.2022
Secretary to the Vice President
MICONS
01.2019 - 01.2021
Data Entry Specialist
MICONS
01.2018 - 01.2019
IPU Onelio Dampiel
No Degree - Economy Faculty
University of Havana
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