Emma Belt
Nashville,MI
Summary
Results-oriented Customer Service Professional with expertise in cash management and complaint resolution at Dairy Queen. Proven ability to enhance customer satisfaction through effective problem-solving and upselling techniques. Skilled in inventory management and fostering customer loyalty through attentive service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Dairy Queen
11.2021 - Current
- Achieved efficient transaction processing through point-of-sale systems.
- Trained new cashiers on operational procedures and customer service standards.
- Balanced cash drawer accurately, ensuring daily financial reconciliations.
- Resolved customer inquiries swiftly using effective problem-solving techniques.
- Enhanced customer experience by promoting menu items and upselling strategies.
- Collaborated with team members to maintain smooth operations during peak hours.
Customer Service Sales Clerk
Dollar General Market
05.2025 - 11.2025
- Achieved customer satisfaction by processing transactions accurately and efficiently.
- Enhanced shopping experience by assisting customers in locating desired products.
- Maintained store organization through effective restocking and inventory management.
- Resolved inquiries and complaints, fostering customer loyalty and satisfaction.
- Implemented promotional displays in collaboration with management, boosting product visibility.
- Minimized loss by handling customer returns efficiently and communicating effectively.
Education
High School Diploma -
Lake County High School
Tiptonville, TN05-2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Cash handling expertise
- Refund handling
- Inventory management
- Merchandise restocking
Certification
- Certified Medical Assistant License
Timeline
Customer Service Sales Clerk
Dollar General Market
05.2025 - 11.2025
Customer Service Cashier
Dairy Queen
11.2021 - Current
High School Diploma -
Lake County High School