Lien Diaz
Tampa ,FL
Summary
Dynamic customer service professional with experience at Publix, excelling in problem resolution and team collaboration. Proven ability to enhance customer satisfaction through effective communication and CRM software utilization. Recognized for maintaining high accuracy in transactions while managing customer inquiries in fast-paced environments. Committed to delivering exceptional service and achieving sales goals.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Publix
09.2024 - 09.2025
- Assisted customers with inquiries, providing accurate information and efficient solutions.
- Managed customer complaints, demonstrating active listening and problem-solving skills.
- Utilized CRM software to track interactions and ensure timely follow-ups.
- Processed transactions accurately, maintaining attention to detail in high-volume settings.
Sales Associate
American Eagle Outfitters, Inc
09.2023 - 09.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized displays, ensuring optimal product visibility and accessibility.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and improve service quality.
Education
High School Diploma -
Hillsborough Community College
Tampa, FLSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Publix
09.2024 - 09.2025
Sales Associate
American Eagle Outfitters, Inc
09.2023 - 09.2024
High School Diploma -
Hillsborough Community College