Domineake Harden
Stone Mountain,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
TTEC
01.2021 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Chat Customer Service Representative
Walmart
, United States
10.2017 - 12.2020
- Communicate by a chat with the customer, help with order concerns, and more.
Inspector/Packer
Dart Container
Thomaston, GA
03.2017 - 09.2017
- Dart manufactures more than 4,000 products, including cups, dinnerware, cutlery, straws and deli and portion containers made from raw materials such as paper, foam and rigid polystyrene and polypropylene
Assembler/Production
Boundelle
Jackson, GA
08.2013 - 03.2017
- Insert product into correct slot
Education
Masters-Information Technology -
University of Arizona Global Campus
02.2024
Masters - Human Resource Management -
UAGC
07.2023
certificate in Nursing -
Griffin Technical College
Certification in Atd (Association for Talent Development) -
Skills
- Customer service
- Quality Inspection
- Microsoft Word
- Materials Handling
- Quality Control
- Human Resources
- Basic math
- Microsoft Office
- Typing
- Windows
- Policies and Procedures Adherence
- Customer retention
- Customer service — Proficient
- Identifying and resolving common customer issues Full results: Proficient
- Verbal communication — Proficient
- Speaking clearly, correctly, and concisely Full results: Proficient
- Administrative assistant/receptionist — Highly Proficient
- Using basic scheduling and organizational skills in an office setting Full rets: Highly Proficient
- Data entry: Attention to detail — Proficient
- Maintaining data integrity by detecting errors Full results: Proficient
- Call center customer service — Proficient
- Demonstrating customer service skills in a call center setting Full results: Proficient
- Customer Support
- Understanding Customer Needs
- Call Documentation
- Verbal and Written Communication
Timeline
Customer Service Associate
TTEC
01.2021 - Current
Chat Customer Service Representative
Walmart
10.2017 - 12.2020
Inspector/Packer
Dart Container
03.2017 - 09.2017
Assembler/Production
Boundelle
08.2013 - 03.2017
Masters-Information Technology -
University of Arizona Global Campus
Masters - Human Resource Management -
UAGC
certificate in Nursing -
Griffin Technical College