Payton McDevitt
Gabe*s
Glen Burnie,MD
8
years of professional experience
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Work History
CSR - Customer Service Representative
2 Years 11 Months- At this job I check people in and out
- I make appointments
- I do in outbound and inbound calls
- I refill prescriptions
- I put people in rooms to be seen by the doctor
- I understand veterinarian terminology.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Updated and maintained database with accurate customer information and timely data entry.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Assisted with mentoring new employees during and after training.
- Processed orders and detailed transaction information to customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
CSR - Customer Service Representative
3 Years 4 Months- Assisted with mentoring new employees during and after training.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Utilized automated systems to log and retrieve call information.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Followed up with customers regarding product functionality and overall satisfaction.
- Assisted with training and mentoring new team members.
- Processed orders and detailed transaction information to customers.
- Remained open to feedback from supervisor and peers to build and improve skills set.
Kennel Technician
3 Years 4 Months- Completed grooming, bathing, and nail trimming for dogs.
- Established long-term relationships with clients and bonded with animals through regular contact.
- Administered medicine to animals and monitored health following treatment.
- Provided proper nutrition and dietary needs for animals.
- Handled and restrained animals for medical procedures.
- Recognized signs of stress and illness in animals.
- Fed animals daily and verified access to fresh water.
- Offered a welcoming environment to both animals and their owners.
- Ordered, unloaded, and properly stored animal feed and supplies
- Performed hygiene-related duties for animals by clipping claws, cleaning teeth, and brushing fur.
- Mixed food, supplements, and medications according to instructions and knowledge of animal species.
- Collected and recorded animal information, such as weight, size, physical condition, treatments received, medications given, and food intake.
- Did facility laundry and cleaned, organized, maintained and disinfected animal quarters, such as pens and stables and equipment, such as saddles, and bridles.
- Sold pet food and supplies.
Maid/Housekeeping Cleaner
4 Years 9 Months- Removed trash
- Helped with laundry
- Kept items properly stocked
- Washed dishes
- Cleaned windows
- Sanitized (area of item) rooms bathrooms counters equipment
- Dusted picture frames and wall hangings with microfiber cloths.
- Replenished bathroom supplies and drinking glasses in kitchens and bathrooms.
- Cleaned windows, glass partitions and mirrors using soapy water and surface cleaner.
- Changed bed linens, collecting soiled items for laundering.
- Disinfected and mopped bathrooms to maintain sanitary and clean conditions.
BDC Representative
5 Years 1 Month- Built and maintained pipeline that supported monthly, quarterly and annual goals.
- Responded promptly to customer queries to increase overall satisfaction.
- Represented brand during special events, customer interactions and sales.
- Updated and expanded client databases within assigned territory.
Medical Assistant
2 Years 2 Months- Assisted healthcare providers with patient examinations and procedures to enhance workflow efficiency.
- Administered vaccines and injections while ensuring adherence to safety protocols and best practices.
- Managed patient records using electronic health record systems for accurate documentation and retrieval.
- Educated patients on treatment plans, medications, and preventive care to promote health literacy.
- Managed multi-line phone systems, ensuring prompt and efficient call routing.
- Greeted visitors and clients with professionalism, enhancing first impressions and customer experience.
- Managed medical records to ensure compliance with healthcare regulations and confidentiality standards.
- Oversaw intake and processing of patient information, enhancing accuracy and accessibility of records.
Cahier/Customer Service
6 Years 3 Months- Maintained high standards of customer service during high-volume, fast-paced operations.
- Assisted customers with product selection, inquiries, and order customization requests.
- Resolved customer concerns to meet unique needs and boost satisfaction.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills.
Cashier/Customer Service
7 Years 10 Months- Maintained high standards of customer service during high-volume, fast-paced operations.
- Assisted customers with product selection, inquiries, and order customization requests.
- Resolved customer concerns to meet unique needs and boost satisfaction.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills.
Education
No Degree - Medical Assistant
High school diploma
Skills
Typing
Customer Service
Cleaning Experience
Residential Cleaning
Cashiering
Retail Sales
Commercial Cleaning
Cash Handling
Time Management
Home Care
Organizational Skills
Customer support
Kennel Experience
Food Preparation
Caregiving
Veterinary Assistant
Hospital Experience
Front Desk
Pet Care
Data Entry
Animal Restraint
Customer service
Cash handling
Cash register
Medical terminology
Retail sales
Front desk
Hospital experience
Animal restraint
Driving
Multi-line phone systems
Medical office experience
Microsoft Outlook
Microsoft Word
Veterinary experience
Computer skills
Communication skills
Medical records
Windows
Medical scheduling
Timeline
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