Juliana Delgado
Las Vegas,NV
Summary
Friendly Customer service professional. I am a people person who enjoys listening and help others. I have great personality that compliments my customer service skills. I treat every person with warmth, kindness and respect. It's important to me to make sure my client/customer understands I'm there for them and that goes for my employer as well. I'm patient, attentive to indignant guests where I remain calm, collective under pressure. I'm a problem-solver and Im a fast learner. My skills and experience through out my years will help me succeed in this customer service role. I have developed strong communication skills in both English and Spanish. I have multi phone line experience and etiquette. I have very strong attention to detail that will help me achieve the role I am applying for.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Guest Service Slots Representative
Santa Fe Casino
Las Vegas, NV
02.2025 - Current
- As a customer service rep its my duty to provide fast friendly service to each guest. Treat all customers with dignity and respect. I seek opportunities to welcome, engage, serve and thank customers. Monitor the area with the slot machines report suspicious or unruly behavior. I am expected to tell players about casino promotions and player card benefits. Smile, greet each customers and create a Wow moment. Walk for long period hours, smile and provide exceptional customer service. My job requires me to communicate with all team members, work as a team and always be helpful. Process jackpots, create tickets for defective slot machines, and make sure my designated area is clean and presentable. Im responsible for my money bank. Provide change, pay jackpots, cash out EZ pay tickets and minor machines repair.
Guest Service Rep Phones / Front Desk
ARIA RESORT & CASINO
Las Vegas, NV
08.2024 - 02.2025
- Answer phones in a fast timely manner. Make sure my voice is calm and pleasant with the willingness to assist guests with complaints. Provide outstanding customer service. Actively listen to guest inquiries and complaints and find solutions and problem solve. Provide information based on guests needs and direct them to the property's department or representative. Handle billing issues and report maintenance issues, concerns or complaints. Help front desk with the line by check in and check out guests, collect payments, translate in spanish when needed and answer all guests questions.
Guest Service Representative (GSR)
Mirage Hotel and Casino
Las Vegas, NV
03.2022 - 06.2024
- Greet and welcome all guests to the Mirage Casino, offer assistance, and answered questions to build rapport and retention. Responsible for area sections and slots. Assists guests with freeplay and educate first time players about slot games and rules. Respond to guest inquiries, to increase customer satisfaction. Maintained a high level of professionalism and discretion when dealing with guests. Provide accurate information regarding local attractions, restaurants and activities. Make sure my assign area is neat and clean. Monitored slot machines in order to maintain proper use and maintenance. Ensure all slot personnel is in compliance with title 31 requirements. Monitor and pay jackpots. Enroll new players in the players club and assist existing players to ways on how to print and convert points into freeplay. Supply support operations as needed.
Cage/Cashier
THE MIRAGE
Las Vegas, NV
09.2021 - 03.2022
- Smile and great each guest, be knowledgeable about casino benefits. Help answers questions from guests and help solve problems. Process casino chips provide correct winnings to guests. Follow all procedures and protocols.
Customer Service Representative
Garden Fun
Agoura Hills, CA
08.2008 - 07.2013
- As an online sales rep my duties were to arrive to work on time and begin the day with answering phone calls light and heavy, taking phone orders, check voice messages, enter data accurately on computer, and provide customers with great customer service. Solving customer problems and answering questions in an accurate manner and keeping our customer's updated is very important.
Education
Remote
ELearning
09-2026
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Westvalley occupational center community college
Reseda, CA10-2003
High school diploma - undefined
North Hollywood High School
North Hollywood, CA05-2001
Skills
- Cash handling (10 years)
- POS
- Teaching
- Spanish
- Multilingual
- Time management
- Curriculum Development
- Customer Service
- Guest services
- Data entry
- Cash register
- Housekeeping
- Stocking
- Guest relations
- Serving
Certification
Food Handler Certification, Driver's License
Timeline
Guest Service Slots Representative
Santa Fe Casino
02.2025 - Current
Guest Service Rep Phones / Front Desk
ARIA RESORT & CASINO
08.2024 - 02.2025
Guest Service Representative (GSR)
Mirage Hotel and Casino
03.2022 - 06.2024
Cage/Cashier
THE MIRAGE
09.2021 - 03.2022
Customer Service Representative
Garden Fun
08.2008 - 07.2013
High school diploma - undefined
North Hollywood High School
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Westvalley occupational center community college
Remote
ELearning