Corazon Miranda
Las Vegas,NV
Summary
Versatile Slot Attendant with demonstrated abilities in maintaining a customer-focused approach, and a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction, and driving positive outcomes. Prepared to offer many years of experience and take on a dynamic new role, with room for advancement. Handles money and updates guest accounts with speed and accuracy.
Overview
31
31
years of professional experience
Work History
Guest Service Representative/Slots
Hard Rock Casino/The Mirage
Las Vegas, NV
12.2022 - 07.2024
- Provided exceptional customer service while interacting with guests at the slot machines.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Resolved customer disputes quickly and efficiently while maintaining a professional demeanor.
- Verified payout amounts for winners on the casino floor.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Conducted daily inspections of all slot machines to ensure proper functioning.
- Developed positive relationships with customers through friendly interactions.
- Processed cash transactions for customers playing slots games according to established procedures.
- Responded to customer inquiries regarding slot machine operations, payouts, and jackpots.
- Documented monetary exchanges and transaction reconciliations.
Guest Service Representative/Slots
Mirage/Mgm International
Las Vegas, NV
02.2010 - 12.2022
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Greeted customers and provided them with information about the gaming machines.
- Assisted customers in understanding how to use different types of gaming machines.
- Verified the age of customers to ensure they were old enough to play slot machines.
- Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
Cage Cashier
The Hilton Hotel &Casino
Las Vegas, NV
02.2008 - 01.2009
- Maintained confidentiality of customers' transactions.
- Ordered necessary currency, coins or chips to support cage functions.
- Greeted customers and answered inquiries regarding services.
- Balanced currency, coin and voucher inventories regularly throughout shift.
- Maintained accurate records of cage transactions and balances.
- Verified customer identification to ensure compliance with gaming regulations.
Slot Floor Person
Paris Hotel & Casino
Las Vegas, NV
09.1998 - 08.2007
- Developed positive relationships with customers through friendly interactions.
- Utilized effective communication skills when interacting with customers or fellow team members.
- Promoted loyalty club membership, set up accounts and entered customer information.
- Performed maintenance on slot machines including cleaning, lubricating, replacing parts.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Ensured that all gaming activities were conducted in accordance with applicable laws and regulations.
- Responded promptly to jackpot alarm bells.
- Completed speedy and accurate repairs to maintain machines.
Booth Cashier
Stratosphere Casino, Hotel & Tower
Las Vegas, NV
04.1995 - 08.1998
- Verified that all prices were accurately scanned during checkout process.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Maintained accountability of money banks and released to assigned personnel.
- Ensured compliance with company policy pertaining to age restrictions for certain purchases.
- Cleared coin jams and performed minor slot machine repairs.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Reconciled daily summaries of transactions to balance books.
Main Cage Cashier
Luxor Las Vegas
Las Vegas, NV
05.1993 - 04.1995
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Reported company funds to record department revenues.
- Sold casino chips, tokens or tickets.
- Verified accuracy of transaction reconciliations and exchange summary report.
- Supervised cage operations and quickly reported security concerns.
- Maintained confidentiality of customers' transactions.
- Completed NRT self-redemption kiosk duties by filling and crediting kiosks and handling guests' disputes concerning kiosks.
- Stocked supplies such as coins, currency straps, paper rolls as required by management.
- Prepared balance sheets in accordance with gaming standards and internal controls.
- Provided excellent customer service to all patrons.
Education
Bachelor of Science - Business Administration And Management
University of Assumption
Phillippines04-1983
Skills
- Customer service
- Cash handling
- Payout verification
- Dispute resolution
- Gaming regulations
- Transaction reconciliation
- Attention to detail
- Problem solving
- Time management
- Detail-oriented
Accomplishments
Achievements award for Excellent Guest Service
Timeline
Guest Service Representative/Slots
Hard Rock Casino/The Mirage
12.2022 - 07.2024
Guest Service Representative/Slots
Mirage/Mgm International
02.2010 - 12.2022
Cage Cashier
The Hilton Hotel &Casino
02.2008 - 01.2009
Slot Floor Person
Paris Hotel & Casino
09.1998 - 08.2007
Booth Cashier
Stratosphere Casino, Hotel & Tower
04.1995 - 08.1998
Main Cage Cashier
Luxor Las Vegas
05.1993 - 04.1995
Bachelor of Science - Business Administration And Management
University of Assumption
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