Ki Bum Isaac Park
Las Vegas,Nevada
Summary
I am reliable and easy to work with. I have a background in various casino operations. Amazing at ensuring premium guest service and experience. Complaint resolution skills when necessary. Always open to improve and grow my skills, experiences, and knowledge. Passionate about improving casino operations to make a positive difference. Hungry to do better and be better.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Slots Attendant/Guest Service Representative
Circa Hospitality Group
Las Vegas, NV
06.2026 - Current
- Assist guests with requests and complaints to ensure amazing customer service
- Properly payout Jackpots with the standards of Gaming Control Board Compliance
- Keep assigned areas neat and organized to provide guests a clean and efficient experience
- Maintain Slot Machines incase of damage, shortage of paper, and malfunctions
Surveillance Agent
Circa Hospitality Group
Las Vegas, NV
11.2023 - 06.2026
- Monitor Table Games, The Cage, Slots, Food & Beverage, and Public Areas operations to detect policy violations, theft, or suspicious behavior.
- Conduct routine camera checks throughout Circa, Golden Gate, and The D while documenting incidents and camera damages/malfunctions.
- Overlook Cage operations to ensure correct transactions.
- Assist every department with incidents, guests, or employees to be reviewed or surveilled.
Health Club/Spa Attendant
Caesars Entertainment
Las Vegas, NV
12.2022 - 07.2023
- Maintain cleanliness and organization of the spa facility to enhance guest experience.
- Welcome guests, provide tours, ensured a quiet and relaxing environment throughout the spa.
- Worked with laundry operations, including folding, organizing, and handing out linens and robes.
- Assisted estheticians and massage therapists by maintaining the rooms to be stocked and assisting guests to get to their appointments on time.
Education
Bachelor of Science - Hospitality/Casino Management
University of Nevada Las Vegas
Las Vegas, NV05-2024
Skills
- Complaint resolution
- Proving premium guest service/experience
- Experience in various casino operations
- Strong work ethic
- Reliable and dedicated
- Passionate about the casino/hotel industry
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Slots Attendant/Guest Service Representative
Circa Hospitality Group
06.2026 - Current
Surveillance Agent
Circa Hospitality Group
11.2023 - 06.2026
Health Club/Spa Attendant
Caesars Entertainment
12.2022 - 07.2023
Bachelor of Science - Hospitality/Casino Management
University of Nevada Las Vegas