Jenesis Alamillo
Chicago,IL
Summary
Proven Guest Service Representative with a track record of enhancing customer satisfaction at Nothing Bundt Cakes. Excelled in issue resolution and maintaining high professionalism, significantly fostering guest loyalty. Skilled in multitasking and effective communication, adept at creating positive experiences through exceptional service and a detail-oriented approach.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
Oak Lawn, IL
05.2021 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Education
High School Diploma -
St. Lawrence High School
Burbank, IL05.2022
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Guest Relations
- Issue Resolution
- Flexible Schedule
- Product Sales
- Knowledge of local area
- Complaint Handling
- Food and Beverage Area Setup
- Multitasking Abilities
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Decision-Making
- Guest Errands
- Problem-solving abilities
- Time Management
- Excellent Communication
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Professionalism
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Professional Demeanor
Timeline
Guest Service Representative
Nothing Bundt Cakes
05.2021 - Current
High School Diploma -
St. Lawrence High School