Jayson Mitchell
Columbus,US
Summary
Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Holiday Inn
Columbus, OH
- Current
- Greeting guests
- Answering questions
- Handling accommodations
- Making recommendations
- Resolving complaints
- Providing information about the area
- Assisting with registration and departure
- Handling cash and accounting
- Answering phones
Operations Manager
Moxy hotel short north
Columbus, OH
03.2021 - 12.2022
- Recruit, train and monitor staff performance as well as managed payroll, AR/AP and inventory.
- Manage trading/position control for equity and fix income portfolio management teams.
- Handle individual and institutional client relations, inventory control, night audit and payroll.
- Confirm reservations and collect proper payments for hotel accommodations and/or other hotel services.
- Understand the telephone operator board or PBX switchboard operations.
- Meet and greet VIP guests upon arrival and departures.
- Process and individually enter all details of customer reservations.
- Increase profit in all locations by developing relationships and providing excellent service to referrals and patients with quality assurance program.
- Help establish pricing and set up of the PMS.
- Achieve solid market position for emerging property, setting the stage for outstanding results encompassing ADR, occupancy, and profitability.
Assistant General Manager
Wings on lane
Columbus, OH
01.2011 - 12.2022
- My position at the restaurant was assistant general manager I was in charge of day to day operations
- I opened and close the store, Inventory, truck deliveries, goal settings, team hiring and training and hospitality.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified customer needs and delivered relevant product solutions and promotions.
Operations Manager
IQor Global Services
Charlotte, NC
02.2000 - 06.2010
- My position at IQOR was Senior Floor, and my next level up is to be an avp which stands for administrative vice president which is the head supervisor of the floor.
- I have been with this company for five years now which used to be called First Contact.
- This company is a call center, a sub-contractor of First Contact.
Shift Manager
McDonald's Restaurant
Charlotte, NC
06.1995 - 01.2000
- My Positions was cashier when I first start
- When I left I was a crew leader, my duties was to take orders for costumers during lunch time an handling food, front counter customer service, food preparation, counting registers, training crew members.
- Uphold company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
Associate of Arts - Business
Ohio State University
Columbus, OH, USSkills
- Administrative Management Resolution
- Strategic Planning
- Revenue Forecasting
- Pricing
- Recruitment and Hiring
- Team Leadership Strength
- OSHA
- Customer support
- Account Management
- Problem Anticipation and Assignment Delegation
- Operations Management
- Restaurant Management
- Business Operations Background
- Goal Setting Reasoning
- Mathematical Calculation and Shift Management
- Food Handling
- Process Improvements
- Payroll
- Quality Assurance
- Business Development
- Sales Tracking
- Staff Scheduling
- Typing
- First aid
- Management
- Performance Assessment
- Process Improvement
- Financial Report Writing
- Training and Development Skill
- Cooking
- Aloha POS
- Inventory control
- Micros POS
- Hospitality
- POS
- Food service management
- Customer service
- Team management
- Sales
- Windows
- Hotel experience
- Budgeting
- Hotel management
- Forecasting
- Contracts
- Cost control
- Leadership
- Guest services
- Restaurant experience
- Supervising experience
- Conflict management
- Property management
- Guest relations
- Sales management
- Store management
- Succession planning
- CRM software
- Shift management
- Training & development
- Recruiting
- Analysis skills
- ATS
- OPERA
- Office management
- Upselling
- Filing
- Retail sales
- SAP
- Manufacturing
- Employment & labor law
- Fair Housing regulations
- Warm calling
- Outbound calling
- Call center
- Inventory management
- Janitorial experience
Certification
- Driver's License
- CPR Certification
- Food Safety Certification
- ServSafe
- Food Handler Certification
- Bartender License
- First Aid Certification
Assessments
- Customer service, Completed, 02/01/23, Identifying and resolving common customer issues
- Call center customer service, Proficient, 02/01/23, Demonstrating customer service skills in a call center setting
- Customer focus & orientation, Proficient, 02/01/23, Responding to customer situations with sensitivity
- Front desk agent (hotel), Completed, 02/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US
Timeline
Operations Manager
Moxy hotel short north
03.2021 - 12.2022
Assistant General Manager
Wings on lane
01.2011 - 12.2022
Operations Manager
IQor Global Services
02.2000 - 06.2010
Shift Manager
McDonald's Restaurant
06.1995 - 01.2000
Guest Service Representative
Holiday Inn
- Current
Associate of Arts - Business
Ohio State University