Vanessa Pagan
Guaynabo
Summary
Seasoned finance supervisor with 27 years of expertise in dual roles in accounts receivable management and operations, supervising 3Pl Logistics partner driving operational excellence. Expert in minimizing overdue accounts and maintaining low bad debt levels, consistently securing significant bonus payouts. Proven track record in surpassing targets to reduce past due percentages, demonstrating strong dedication to financial health and organizational objectives. Eager to leverage a robust background in collections to refine financial strategies and elevate performance efficiency.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Medline Industries
10.1998 - Current
- As a Customer Service Representative at Medline Industries, I played a crucial role in enhancing customer satisfaction and streamlining communication channels.
- Resolved customer inquiries and issues, ensuring high satisfaction levels through effective communication.
- Managed order processing and fulfillment using Medline's inventory management system to maintain accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Business Operations Supervisor, Finance
Medline Industries
10.1998 - 10.2025
- As a Business Operations Supervisor lead dual roles in the Operations and Finance department at Medline Industries, with 3PL logistics company ensuring compliance with Medline policies and enhancing the company's financial health through strategic management.
- Led initiatives that decreased accounts receivable past due percentages by 20%, significantly improving cash flow.
- Maintained a remarkably low bad debt ratio of less than 0.5%, contributing to Medline's robust financial standing in Puerto Rico.
- Managed diligence with the Department of Treasury regarding SURI transactions to obtain releases for containers coming from Jacksonville, Asia and Atlanta.
- Successfully managed accounts receivables for Puerto Rico hospital and dealer accounts, Caribbean and Pacific Island accounts, optimizing operations and ensuring effective financial oversight.
- Streamlined workflow processes, enhancing efficiency across multiple departments.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Managed a team of employees, ensuring clear communication and effective delegation of tasks for optimal efficiency.
Education
Bachelor - Business Administration And Management
Universidad De Puerto Rico
Carolina Puerto RicoSkills
- Operational Excellence
- Analytical Mindset
- Account reconciliations
- Customer Service
- Data entry
- Payment collection
- Account management
- SAP experience
- Multitasking and organization
- Team collaboration
- Verbal and written communication
Languages
Spanish
English
Timeline
Customer Service Representative
Medline Industries
10.1998 - Current
Business Operations Supervisor, Finance
Medline Industries
10.1998 - 10.2025
Bachelor - Business Administration And Management
Universidad De Puerto Rico
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