CRM
Lenny Rodriguez
COO | Intergrator | Entreprenuer
Howard Beach,N.Y
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
COO | Intergrator | Founder
Lenny Rod LLC
New York City, N.Y
02.2021 - Current
- Managed integration and new business development process expanding the systems already in place through automation
- Designed and delivered leadership, team building, change management, on-boarding, new hire orientation, and customers and behavior assessment training programs increasing participation 30% over the past years
- Partnered with departments and business units to identify gaps in employees' corporate competencies, and recommended solutions to close these gaps
Consultant
TIAA
08.2020 - 02.2021
- Conduct organization needs assessments to identify opportunities and drive desired changes and outcomes
- Assessing and diagnosing the leadership development and giving recommendations; the implementation of these recommendations has led to a 73% increase in women participating in the program
- Provided consulting services together with a team of three to a nonprofit organization which led to a creation of a leadership development program
Internal Consultant
Carter’s Home Gym
06.2020 - 02.2021
- Managed and refined organizational structure best practices, and operational and financial controls
- Increased home gyms equipment over 70 homes by 75%, estimated to have generated an additional $45,800
- Assisted with senior management with policy, operational and strategic guidance projects specific to projects including emergency preparedness projects such as hiring and resolving team management issues, reducing staff complaints to 13%.
Talent Coordinator
Cypress Hills Local Development Corporation
Brooklyn, N.Y
07.2018 - 01.2021
- Achieved a 42% reduction in turnover over two years and decreased file related fines/violations down to 0%
- Lead all aspects of organizational change management efforts for HR that incorporated philosophy, tools, and methods when organizational change is required
- Designed and wrote a series of program guides and curricula to allow knowledge transfer and to create consistency across programs
Fundraising & Development Division Assistant
Cypress Hills Local Development Corporation
08.2019 - 02.2020
- Supported board development activities, the strategic planning process, and policy, and procedure creation
- Developed/modified marketing materials (brochures, recruitment, promotional flyers, pledge forms) to promote the fundraising campaign; increased the amount of funds raised by 35%
- Evaluated the effectiveness by analyzing data with an Excel model of the on-going fundraising campaign(s), including fundraising efficiency (cost/expense), community engagement, the overall success of the campaign and suggested improvements saving the agency $155,000 based improvements and increased community visibility by 83
Director
Cypress Hills Local Development Corporation
07.2017 - 07.2018
- Activities and functions included administration production activities of the Administrative Assistant, analyzing the best methods for office products, and assisting in production processing
- Conceptualized and developed database for a central filing system on Google Sheets to maintain area location information and to troubleshoot all file related issues,
- Led an improved onboarding procedure that reduced the onboarding time by 69
Education
Post-Master Certification - Organizational Development
The New School: Milano School of Policy
New York, NY 08.2020 - 01.2021
Master of Science - Nonprofit Management | Impact Entrepreneurship
The New School
New York, NY 08.2018 - 05.2020
Bachelor of Arts - Psychology | Minor in Theater Arts
Iona College
New Rochelle, NY 08.2013 - 05.2017
Skills
Recruitment and hiring
Revenue Generation
Business Development
Strategic planning
Customer acquisition
Consulting
Operations management
Software
Zapier
Integromat
Microsoft Applications
Adobe
Timeline
COO | Intergrator | Founder
Lenny Rod LLC
02.2021 - Current
Post-Master Certification - Organizational Development
The New School: Milano School of Policy
08.2020 - 01.2021
Consultant
TIAA
08.2020 - 02.2021
Internal Consultant
Carter’s Home Gym
06.2020 - 02.2021
Fundraising & Development Division Assistant
Cypress Hills Local Development Corporation
08.2019 - 02.2020
Master of Science - Nonprofit Management | Impact Entrepreneurship
The New School
08.2018 - 05.2020
Talent Coordinator
Cypress Hills Local Development Corporation
07.2018 - 01.2021
Director
Cypress Hills Local Development Corporation
07.2017 - 07.2018
Bachelor of Arts - Psychology | Minor in Theater Arts
Iona College
08.2013 - 05.2017