Angelica Martinez
Cape Coral,FL
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
16
16
years of professional experience
Work History
Universal Agent
Xfinity Comcast
Fort Myers, Florida
07.2007 - Current
- Manage call flow and responded to technical support needs of customers.
- Appropriately document all transactions.
- Research, troubleshoot and resolve complex problems independently.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Supported leadership in operational improvements to deliver top-notch customer service.
- Handled and resolved customer complaints through empathy and relatability.
- Documented calls according to company policies for use in performance measurement and business progress tracking.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
Education
Associate of Science - Travel And Hospitality
Southwest Florida College
Fort Myers, FL2001
Associate of Science - Marketing Management
Southwest Florida College
Fort Myers, FL2001
Skills
- Priority Bulk Top Performer award 2017,2018, 2019
- Customer needs determination
- Customer complaint resolution
- Customer service and care
Timeline
Universal Agent
Xfinity Comcast
07.2007 - Current
Associate of Science - Travel And Hospitality
Southwest Florida College
Associate of Science - Marketing Management
Southwest Florida College