Kari Anderson
Everett,WA
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
19
19
years of professional experience
Work History
Full Time Associate
Salon Centric Warehouse
Everett, WA
02.2014 - Current
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Helped customers locate items within the store using the inventory system.
- Organized backroom areas to maintain a clean and organized work environment.
Scheduling Coordinator
Western Facilities
Everett, WA
02.2012 - 01.2013
- Prepared and distributed detailed reports on scheduling metrics and performance indicators.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Set and confirmed customer appointments.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
Customer Service Manager
Tru-Green
Redmond, WA
03.2006 - 08.2010
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Mariner High School
Everett, WA06-2002
Skills
- Multitasking and organization
- Problem-solving abilities
- Cash handling
- Product knowledge
- Problem-solving
- Customer engagement
- Customer service
- Data entry
Languages
Spanish
Professional
Timeline
Full Time Associate
Salon Centric Warehouse
02.2014 - Current
Scheduling Coordinator
Western Facilities
02.2012 - 01.2013
Customer Service Manager
Tru-Green
03.2006 - 08.2010
High School Diploma -
Mariner High School
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