Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phoebe "Cecilia" Hileman

Marysville

Summary

Dedicated and personable professional with extensive experience in about 3 years of customer service, offering a proven track record of delivering exceptional customer experiences in fast-paced environments. Adept at creating a welcoming atmosphere for a diverse clientele, fostering customer loyalty, and building lasting relationships.


Skilled in managing multiple responsibilities efficiently and poise, including handling transactions, resolving issues, and ensuring smooth operations during peak times.


Persistent in achieving goals, adaptable to shifting priorities, and resilient under pressure, consistently maintaining a positive and professional demeanor. Excels in roles that require attention to detail, problem-solving, and a proactive approach to challenges.


Personal vehicle cleaning experience at home utilizing shampooers, high-pressure water hoses, detailing insides, etc.

Overview

3
3
years of professional experience

Work History

Full Time Associate

ALDI
06.2024 - Current
  • Unload deliveries and efficiently stock inventory on shelves.
  • Open and close the store in accordance with company procedures.
  • Operate the cash register, process customer transactions, and provide excellent customer service.
  • Perform routine cleaning tasks to ensure a well-maintained and organized store environment.
  • Restock merchandise and optimize store layout for ease of shopping and inventory management.

Hostess

Cap City Fine Diner & Bar
02.2024 - Current
  • Unload and organize inventory, ensuring proper placement on shelves.
  • Greet and seat guests in a welcoming and efficient manner.
  • Manage reservations, waitlists, and server assignments to optimize dining room flow.
  • Maintain cleanliness and organization of work areas.
  • Perform opening and closing procedures to ensure a smooth transition between shifts.
  • Accurately prepare and package to-go orders for prompt customer pickup.

To-Go Specialist

Texas Roadhouse
11.2023 - 02.2024
  • Assemble and organize customer orders efficiently.
  • Prepare and package orders to meet quality standards.
  • Answer and manage incoming phone calls with professionalism.
  • Prepare fresh salads and hot food items according to established recipes and standards.
  • Process customer transactions accurately and provide excellent checkout service.

Barista

Scooter's Coffee
07.2023 - 11.2023
  • Prepare and serve high-quality coffee and other beverages to meet customer expectations.
  • Monitor and replenish inventory to ensure consistent availability of supplies.
  • Assist customers efficiently at the drive-thru and walk-up windows, providing exceptional service.
  • Maintain cleanliness and organization of the workspace to uphold health and safety standards.

Restaurant Hostess

Buffalo Wild Wings
10.2022 - 11.2023
  • Conducted routine inspections of seating areas and restrooms to ensure cleanliness and uphold high standards of hygiene.
  • Gained comprehensive knowledge of menu offerings and daily specials to provide accurate information and enhance customer experience.
  • Managed guest arrivals by collecting necessary information, seating parties, or coordinating placement on the waitlist.
  • Collaborated with front-of-house staff to rearrange tables and seating configurations, ensuring seamless accommodation of special group requests.

Team Member

Panera Bread
04.2022 - 10.2022
  • Prepared and assembled customer orders for both dining room and drive-thru service with efficiency and accuracy.
  • Maintained a clean and organized work area, ensuring compliance with hygiene and safety standards.
  • Performed food preparation tasks, including sides, dressings, and other menu items, to support kitchen operations.
  • Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
  • Assisted with opening and closing procedures, including cleaning, inventory management, and cash handling.
  • Restocked supplies and ensured workstations were well-equipped for daily operations.

Education

Associate of Applied Science -

Columbus State Community College
Columbus
12-2026

High School Diploma - undefined

Marysville High School
05.2024

Skills

  • Time management
  • Team collaboration
  • Oral communication
  • Verbal and written communication
  • Complex Problem-solving
  • Cleaning and tidiness
  • Multitasking and organization
  • Problem-solving abilities
  • Data collection and analysis
  • Adaptability and flexibility

Timeline

Full Time Associate

ALDI
06.2024 - Current

Hostess

Cap City Fine Diner & Bar
02.2024 - Current

To-Go Specialist

Texas Roadhouse
11.2023 - 02.2024

Barista

Scooter's Coffee
07.2023 - 11.2023

Restaurant Hostess

Buffalo Wild Wings
10.2022 - 11.2023

Team Member

Panera Bread
04.2022 - 10.2022

High School Diploma - undefined

Marysville High School

Associate of Applied Science -

Columbus State Community College

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