Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Bautista Garcia

Whittier,CA

Summary

Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Enhancing customer satisfaction through innovative strategies and exceptional service. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Full Time Associate

Nike Factory Outlet
11.2022 - Current
  • Increased customer satisfaction by using S.O.L.E. by resolving complex issues and providing exceptional service at all times, by being enthusiastic, excited, and knowledgeable about NIKE product
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and consumer satisfaction.
  • Improved team by training new incoming rookies, leading team huddles, and showing support and encouragement.

Substitute Teacher Aide

Swing Education
01.2023 - 04.2024
  • Provided one-on-one support for students with special needs, ensuring their academic progress and personal growth.
  • Assisted in maintaining a positive and organized learning environment, contributing to increased student focus.

● Leading workstations of small groups of children and helping with their academic goals

● Looking after the children's safety in the classroom and outside, along with the children's mental health and well-being.


Rec Leader

Davis Kid's Klub
10.2019 - 04.2020
  • Served as a positive role model and mentor for students, encouraging personal growth and development through recreational activities and experiences.

● Helped students learn and understand new concepts and complete assignments during homework hour

● Primarily organize and direct participants, schedule the use of facilities, set up and keep records of equipment use.

Education

Bachelor of Science - Human Development

University of California, Davis
Davis, CA
09-2022

Skills

  • Bilingual (English/Spanish)
  • Time management
  • Product knowledge
  • Adaptable and flexible
  • Collaborative teamwork
  • New hire training
  • Customer service
  • Leadership qualities

Timeline

Substitute Teacher Aide

Swing Education
01.2023 - 04.2024

Full Time Associate

Nike Factory Outlet
11.2022 - Current

Rec Leader

Davis Kid's Klub
10.2019 - 04.2020

Bachelor of Science - Human Development

University of California, Davis