Virginia Gonzalez

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.Maintained compliance with company policies, objectives and communication goals.
• Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Introduced team contests and goals to enhance productivity and improve employee morale.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Evaluated employee performance and coached and trained to improve weak areas.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Worked with management team to implement proper division of responsibilities.

As the supervisor at Securitas, I was given tasks to do at the beginning of every shift I worked. These included dropping off schedules, making sure guards were at their given location as well as speak with multiple property managers about what a guard must do while on duty. Training and communication was also a part of a task given as the manager would explain what is to be expected at a certain site. While these tasks were being done, supervisor patrols were to be done as well like an hour patrol at an oil company, driving to all different clinic locations and taking photos of the property to submit to the branch manager to show that it was clear of any unknown activity or individuals. Then, as the continuation of the patrols and tasks were being completed one by one, I too would receive call-offs and had to fill in these positions with any other guard who was available and willing to take on an extra shift. Once the call-off and fill in were complete and ready, a note was placed on the manager's desk so they are aware of the changes that had occurred during my shift.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Built positive relationships with customers to increase repeat business.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Quickly and accurately counted drawers at start and end of each shift.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

• Created and implemented coaching and training plans for score development and to enhance performance.
• Demonstrated high level of respect for opponents, officials and facilities.
• Cultivated community and media relations through social media and other communication channels to support program.
• Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
• Promoted good sportsmanship with competing teams on- and off-field.
• Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
• Implemented exercise programs and training strategies to bolster individual and team performance.
• Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
• Promoted stretching, mobility work and proper form to help athletes safely build strength.
• Advised head coach on discipline, performance, and other decision-making areas.
• Planned strategies for each match based on knowledge of opposing team and individual player strengths.
• Monitored athletes during events and practice to quickly identify injuries.
• Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
• Collaborated with administration to stay on top of changes and concerns.
• Built positive and productive relationships with parents of student athletes.
• Directed ambitious practice sessions to boost athletic abilities and teamwork.
• Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
• Supervised academic progress of student-athletes and scheduled tutoring services when needed.
• Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
• Enhanced player health with optimized nutritional strategies and improved life choices.