My interest in extreme sports such as rock climbing, mountain biking, and skiing allows me to be able to understand taking risk efficiently, in a way that is conducive to self improvement Moreover, it builds upon the soft skill of working under pressure, due to their high consequence nature
Gavin Nguyen
Santa Clara,CA
Summary
Summary:
A dynamic and results-driven Sales Representative with proven success at Cupertino Bike Shop, excelling in customer satisfaction and effective communication. I leveraging strong problem-solving skills and hands-on mechanical expertise, consistently guiding customers to optimal product choices, and enhancing their experience while driving sales. I am passionate about community service with over 100 hours dedicated to volunteer work.
Overview
2
2
years of professional experience
Work History
Volunteer
Good Karma Bikes
08.2022 - 05.2024
- Primary role: Mechanic - Focused mainly on repair of kids bikes that people had donated to the organization, and getting them to ridable condition. (Replacement of tubes, tires, wheels, cables and housing, grips, etc)
- Secondary role: Sales Representative - Manned the floor and guided customers towards a bike best suited for their needs.
Sales Representative
Cupertino Bike Shop
05.2022 - 09.2022
My responsibilities included:
- Closing orders: sold 5+ bikes/bike parts over the span of my 3 month tenure
- Customer satisfaction: guiding customers towards bikes/gear that best fit their needs/providing information on products
- Management and mechanic work on repair orders
- Organization and Restock
- Taking call orders and requests
- Cleaning (floor/back/used parts)
- Closing of store
Education
Bachelor of Science - NanoEngineering
University of California, San Diego
La Jolla, CA05-2028
High School Diploma -
Archbishop Mitty Highschool
Cupertino, CA05-2024
Skills
- Customer service: Worked multiple customer service positions, allowing me the ability to communicate effectively and succinctly
- Volunteer orientation: Gave 100 hours of community service, divided over volunteer positions and my service trips
- Adaptability and Leadership: Competitive and long-time Mountain Biker, VP and ride leader in Mountain Biking Club
- Problem-solving: The Broadness of my position at the Cupertino Bike Shop, and the lack of training, forced me to improvise
- Risk-taking: Extreme Sport enthusiast, familiarity with risk
- Cultural awareness: Experienced 10 countries around the world intimately through traveling/immersion trips
- Well-rounded: interest and experience in multiple fields, including Economics, Geopolitics, Journalism, Nanotechnology, Computer Science, Mechanical Engineering
- Friendly and outgoing
- Coaching and mentoring: Guided, mentored, and was responsible for leading beginners during a Taiwanese-American Student Association skiing trip
Interests
Timeline
Volunteer
Good Karma Bikes
08.2022 - 05.2024
Sales Representative
Cupertino Bike Shop
05.2022 - 09.2022
Bachelor of Science - NanoEngineering
University of California, San Diego
High School Diploma -
Archbishop Mitty Highschool
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