Scott McKenzie
Vancouver,USA
Summary
Dynamic operations manager with a proven ability to drive operational improvements and achieve impactful results. Expertise in process optimization and resource allocation, complemented by a strong focus on fostering teamwork and adapting to evolving business needs. Demonstrated success in team leadership, strategic planning, and problem-solving, consistently delivering results through effective collaboration. Recognized for exceptional communication skills, analytical thinking, and the capacity to manage multiple priorities in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Station Ops Manager PDXA
FedEx Express
Portland, OR
07.2022 - Current
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Enhanced employee performance with focused training programs(FLC-Fedex Learning Center), coaching(Nauto-In Cab Camera System), and mentoring initiatives.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Time card auditing nightly with Dimensions(Timecard software and FAMIS)
- Score highly on the yearly Purple Voice employee rating survey.
Courier/ Feeder AGT/ DOT
FedEx
Eureka, California
05.2012 - 07.2022
- Utilizing courier best practices to deliver packages in a professional, safe, friendly manner.
- Supervise staff of 25 people in two locations in managers’ absence.
- Lead AM/PM sort.
- Train new hires in policy and courier best practice.
- Utilize DG Specialist Certification to inspect dangerous goods using tools such as DG Workbench and Smart DG.
- Create weekly schedule for two locations utilizing OPS Scheduler(Scheduling software).
- Schedule and maintain yearly bid for vacation, floating holiday and personal days utilizing Mobile Manager.
- Lead safety QDM.
- Lead Saturday AM operations.
- Worked the POS system at front counter helping customers ship packages and receive.
Courier
FedEx Express
White Bear Lake, MN
09.2005 - 04.2022
- Delivered packages efficiently, ensuring timely arrivals and adherence to delivery schedules.
- Maintain a daily STH(Stops per Hour) to hit my 95% goal daily
- Operated handheld scanners to track shipments and confirm deliveries accurately.
- Maintained vehicle cleanliness and functionality, performing routine inspections and minor repairs.
- Assisted in training new staff on delivery procedures and routes for operational efficiency on policy and courier best practice.
- Learned the Genesis scanning system the scanned all manual airbills(domestic and international) and International Auto Airbills to be able to bill customer
Deputy Project Manager
SKE Support Services
New Brighton, Minnesota
01.2001 - 07.2006
- Assisted the Project Manager in the operation of two facilities, Minnesota and Ft. Collins, CO directly supervising 42 employees.
- Oversaw the fleet maintenance software(It is now Samsara) and troubleshoot software glitches.
- Managed payroll with the use of Quickbooks.
- Ran accounts payable software with Quickbooks.
- Obtained and managed HR paperwork of employees.
3rd Shift Operations Supervisor
Velocity Express
Minneapolis, Minnesota
06.1997 - 01.2001
- Managed 31 employees (25 route drivers and 6 warehouse employees).
- Scheduled employees according to station needs.
- Dispatched for all routes.
- Fielded phone calls from customers and resolved issues accordingly.
Education
High School Diploma -
Montana State University
Bozeman, Montana01.1989
Skills
- Currently working on my CSS Mastery This is the for the FRO system which is the AM Station Launch application
- Proficient in:
- EOPS(Station Data Reporting real time)
- Mobile Manager( More station Data Reporting software)
- Dimensions(New Timecard software)
- FAMIS(Blue screen Time Card)
- FWR(Historical Station Data)
- PSCAN(Sort Scanning Application and Equipment)
- SmartDG(Dangerous Goods Handling)
- DG Workbench(DG checklist software)
- TRIPS(CTV scheduling software)
- PAST( Attendance software)
- POS(Front desk shipping software)
- VAR( Vehicle Accident Reporting and proper procedure)
- ACC(Accident Reporting and the proper procedure)
- Genesis(Airbill Scanning software)
- Excel
- Word
- Feeder Ramp Operations
- Successfully completed the FedEx On Deck program
- Successfully manage all aspects of a station PM Sort including:
- Sort set up, CAN inspection
- Preload/Closeouts
- Loading CANS
- Launch
Timeline
Station Ops Manager PDXA
FedEx Express
07.2022 - Current
Courier/ Feeder AGT/ DOT
FedEx
05.2012 - 07.2022
Courier
FedEx Express
09.2005 - 04.2022
Deputy Project Manager
SKE Support Services
01.2001 - 07.2006
3rd Shift Operations Supervisor
Velocity Express
06.1997 - 01.2001
High School Diploma -
Montana State University