Kenneth J. Stillabower

Morae Global is a $100+mm e-discovery, legal technology, process outsourcing and enablement firm working with financial services, life sciences, energy as well as other highly regulated and litigation prone sectors. Morae has more than 500 full-time staff and offices in 11 countries and more than a dozen locations

• Globally accountable for all technology and information security including customer-facing applications, IT operations, information security, development, and support
• Built a global team of more than 40 full time employees along with contractors and other staff including 6 directors for round-the-clock 24/7 technical operations and support
• Managed $12.5M annual Technology budget, including managing covenants and restrictions around capital and operational expenditures.
• Accountable for information security posture and standards compliance across entire organization
• Devised and wrote corporate technology procedures, modifying security policies for each worker level.
• Researched new technologies and chose best options for company priorities and cost-effectiveness.
• Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
• Built information security program to achieve and maintain multiple certifications including SOC II Type 2 and ISO 27001 certification of entire customer hosting portfolio
• Transformed vulnerability management into agile SecOps function reducing response times 90%
• Audited routinely by largest global financial institutions by Big 4 consulting firms
• Transformed IT operations posture to a data driven function allowing granular measurement of all IT costs to feed business decisions with timely and contextual information
• Managed delivery of technical integrations of multiple acquisitions, including Office365, Azure Active Directory, VoIP Phones, LAN, WAN, and VPN systems, along with consolidating data centers and service contracts
• Negotiated all IT licensing agreements and service contracts for use by the organization
• Accountable for continuous improvement and integration of business suppliers and vendors to reduce cost and improve efficiency
• Leveraged multi-national, multi-organizational teams to optimize costs and improve delivery lead times
• Managed strategic technology intellectual property initiatives

• Modernized IT deployment and development strategy encompassing CI/CD to improve agility
• Responsible for exceeding availability and security requirements of top-tier enterprise clients
• Created and chaired Technology Delivery Counsel to ensure global alignment of strategic operations
• Delivered critical infrastructure performance across 5 co-located data centers and 3 cloud availability regions across the globe as well as to multiple customer air-gapped environments
• Revamped continuous availability strategy improving Disaster Recovery and Business Continuity including negotiating managed DRaaS contract and managing delivery vendor
• Lead systems architect for all new application implementations including premise and cloud deployment architectures
• Migrated organization to single consolidated global network strategy to reduce cost, improve reliability and facilitate rapid deployment of new sites including a new global collocated datacenter region.
• Influenced and directed IT infrastructure to drive key business strategies and processes.
• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.

Acquired by Morae Global in 2017, Clutch Group was a leading eDiscovery and legal managed services vendor servicing the financial services and life sciences industries. Clutch Group had annual revenues of $55mm and 300 employees worldwide

• Globally accountable for all technology including customer-facing applications, IT operations, development, and support; reporting to the President of the company
• Created and deployed a 5-year technology roadmap, culminating in a successful hybrid cloud infrastructure environment reducing operational costs by 45% and capital expenditures by 70%
• Managed data center portfolio aligning and consolidating vendors to reduce costs
• Re-aligned IT organizational structure to facilitate team development improving team morale
• Transformed IT operational platforms to better align with market demand and increase talent availability
• Managed migration of key customer data across the portfolio including key performance deadlines and data capacity management
• Created internal DevOps framework for automation to reduce deployment times for new systems and services.
• Built agile and responsive teams to maintain cloud-based and stand-alone systems.

• Hired to build internal corporate e-discovery hosting infrastructure and build out compliance surveillance platform
• Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
• Project managed build-out of on-site data center within global headquarters
• Principal system architect for corporate discovery hosting stack
• Transformed technology discovery platform building out matched Blue/Green data centers to allow business to break ties with underperforming vendor
• Built out infrastructure operations team to support round-the-clock operational requirements
• Served as third-level escalation point for support operations
• Implemented enterprise storage, networking and compute; migrating existing systems to standardized templates for rapid deployment
• Optimized and negotiated licensing agreements for multiple vendors including Microsoft Enterprise Agreement and Vmware ELA.
• Optimized operational processes by developing company-wide analytics tool to address client-specific metrics.

• Conducted review of core competency requirements around security operations resulting in successful outsourcing to third party improving capability and reducing cost., Designed new system architecture modernizing legacy platforms improving licensing efficiency and reducing annual total sustainment expenses by 60%
• Managed development for Personnel Security Investigation (PSI) Billing System responsible for $1,000,000,000 and 2,000,000 transactions annually for all of DoD
• Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
• Analyzed client business processes to propose optimal software applications for unique requirements.
• Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
• Represented organization in weekly development scrum sessions and daily status updates for projects
• Designed and developed scalable system to facilitate big data analytics of personnel security risks incorporating new structured and unstructured data sources including optical character recognition (OCR) of raster files, natural language search and contextual highlighting of information
• Created customized rapid business intelligence delivery platform and developed advanced reporting tools across various data sources for senior leadership
• Designed and implemented JSON interface for use by Ajax and JQuery widgets
• Led team to migrate 50M records and 3TB of data between different DBMS platforms and applications executed in under 48 hours to enable normal business operations to continue without interruption
• Optimized applications improving system response by more than 20% without changing data structures or adding new hardware
• Designed a forecasting tool that projected Air Force PSI costs over the full budgetary cycle
• Created a new tool for short- and medium-term investigation delivery forecasts to enable force agility in meeting congressionally-mandated timelines
• Installed, migrated, and maintained multiple databases including Oracle and SQL Server
• Created new quality assurance and training system to improve employee training and improve feedback
• Designed flexible workflow management system to reduce required support costs for workflow changes
• Represented the Air Force on the Adjudicative Systems Business Process Working Group to consolidate adjudicative business processes.
• Crafted IT proposals and planning initiatives based on tailor-made project specifications.

• Created information security and technology best practices training documentation and user guide
• Worked with the Global Privacy Office to certify and maintain Safe Harbor Certification status of research entities
• Drafted responses to US Patent Office actions and filed responses resulting in granted patents
• Educated new hires on company policies and procedures by designing and developing training program.

• Worked on a project to rebuild a Fortune 50 retailer's e-Commerce platform with 99.999% availability
• Led project to acquire new solution to consolidate several dozen log interfaces into an easy to use analytics tool
• Functioned as primary 24/7 customer support contact for all severity-one issues
• Completed automated deployment of new testing environments that reduced rollout times from days to under an hour shortening the time to deliver new updates by an order of magnitude
• Trained new quality assurance and release engineers that resulted in the addition of four new engineers.
• Used remote diagnostic tools to identify sources of certain customer issues.
• Explained complex technology-related issues in understandable terms to customers.
• Answered incoming support inquiries via chat, phone and email.
• Reviewed proposed releases for functionality and compatibility with existing software and systems.
• Managed release activity planning, designing patching processes to minimize service disruptions and potential user difficulties.

• Led project to automate information gathering from customers that resulted in a $40,000 annual savings
• Developed programs from ground up using measured, market-focused approach to eliminate waste and streamline implementation cycle.
• Adjusted design parameters to boost performance and incorporate new features.
• Designed and maintained multiple Oracle databases both locally and at a co-location facility
• Conducted the installation and maintenance of new servers, as well as diagnosing technology bottlenecks
• Co-led team to migrate existing infrastructure to rack-based enclosures to improve security and mitigate natural disaster event risk and ensure continuity of operations (COOP)
• Eliminated redundant costs as part of a team that developed future technology strategic purchasing decisions including a new shared storage infrastructure.
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