RAM BAJAJ
Chief Information Officer / Chief Technology Officer / VP Of IT
Los Angeles,California
Summary
Seasoned technology executive with a 25+ year track record of achieving strategic business goals for largest banks, fintech, financial services, largest insurance, and biotechnology sectors. Thrives in delivering simple innovative solutions, partnerships and driving companies to exceed its business targets. Successfully develops and manages high-performance teams to deliver effective technical solutions.
- Managed over 100 professionals, budgets as large as $40 Million and supported over 5 million customers.
- Increased profitability by product development or streamlining processes and procedures by 15% year over year.
- Experienced leader in application development & infrastructure, provides a holistic approach to business solutions.
- Spearheads programs by linking technology with business goals and delivering them on time and within budget.
- Executes complex technology design through strategic thinking and decision making.
Overview
26
26
years of professional experience
2
2
Certificates
Work History
Chief Information Officer / Chief Technology Officer (CTO/CIO)
CHECKALT
Los Angeles, California
10.2019 - Current
- Built first-class Agile engineering and infrastructure team
- Created multiple online digital financial products
- Developed and executed 5-year technology roadmap that included large revenue growth with cost and risk reductions
- Data center cloud migration of applications to Amazon Web Services (AWS) and Azure
- Leading and executing new market strategy around APIs this is new revenue model with major growth
- Implemented over 100 security enhancements e.g., app vulnerabilities, firewalls, MFA, cryptography, encryption etc.
- Recruited and hired over 50 talented IT professionals and built agile development team
- Re-organized multiple redundant technology teams to provide optimal product and operational delivery
- Led and completed two fintech Mergers and acquisitions with risk assessments, migrations, and integrations
- Removed compliance burden around PCI and HIPPA with implementation of network tokenization
- Performance improvements of over 50% for online payment processing
- Rescued & completed a data center migration to a co-location; 500 servers 150 network devices over 30 connections.
Chief Information Officer / Chief Technology Officer (CTO/CIO)
PERR&KNIGHT
Los Angeles, California
12.2016 - 10.2019
- Partner with senior business executives to deliver insurance related products
- Created IT business vision and road-map to bring innovative products and services to customers
- Led team of professionals to deliver superior products, solutions and services to marketplace
- Executed annual operating plan in support of company mission/vision
- Combine in-depth technical knowledge with business experiences, establish alliances, share best practices, and overall ensure increased customer and partner satisfaction
- Cloud migration of applications to Amazon Web Services (AWS)
- Created and executing 5-year technology road-map that includes benefits, costs and risk assessments
- Achieved 33% reduction in defects/incidents with IT projects and operations
- Executed and supported over 20 large account sales
- Attained SOC 2 for several growing products and services
- Realized saving of over $300K/year with improved redundancy by migration to SD-WAN
- Led and completed cloud migration to Amazon Web Services (AWS) and Azure.
VP, IT Account Delivery Executive
AMERICAN INTERNATIONAL GROUP, AIG
Los Angeles, California
05.2014 - 12.2016
- Create and maintain partnerships with C-level executives in the development and implementation of strategic plans
- Deliver and maintain global infrastructure for consumer business lines
- Collaborate with executives to implement technical road-maps to support business goals
- Manage a $24 Million budget, including $8 Million in strategic initiatives and $16 Million in maintenance
- Responsible for designing and executing large transformational programs to meet new business needs
- Managed a broker call center implementation to a central Avaya telecom system with Nice call recording solution, saving hundreds of thousands of dollars in costs, reducing risks and providing a robust Business Continuity Plan
- Led the migration of non-compliant data centers to a world-class data center which reduced the risks, saved $8 Million in costs, improved the support and achieve efficiencies
- Redesigned on-boarding that expedited access and reduced the process from 45 to 10 days
- Led the migration to an external cloud to provide support to millions of customers, reducing risks and costs while improving SLA by 3% and quality by 300%.
VP, Global Head of Development Services
AMERICAN INTERNATIONAL GROUP, AIG
Los Angeles, California
01.2012 - 05.2014
- Headed a global team of 100+ US and offshore professionals
- Managed budget of $38 Million, comprised of $16 Million in program delivery and $22 Million in maintenance
- Delivered IT business solutions, standards, enterprise architecture, program and resource demand management
- Led and executed vendor evaluations/contract negotiations of $7.8 Million, saved $1.5 Million without an impact to the deliverables/quality
- Managed and oversaw large managed service contract with IBM worth over $10 Million
- Led an organizational consolidation to single global Center of Excellence (COE) and saved millions of dollars
- Executed lean process and achieved cost reductions of $2.1 Million while maintaining SLAs
- Created an offshore practice from 0 to 50 people to provide global delivery and reduce overall maintenance costs.
AVP
AMERICAN INTERNATIONAL GROUP, AIG
Los Angeles, California
01.2009 - 01.2012
- Responsible for enterprise SAP technology services and managed budget of $35 Million, comprised of $20 Million in program delivery and $15 Million maintenance
- Established roadmaps/technical architectures and delivered IT solutions
- Managed and completed transformation for 300 applications to single ERP application
- Unified data models and processes to reduce close to 15 days
- Implemented single financial insurance solution, which processed & delivered 5 Million customers payments daily
- Initiated, partnered, and evangelized across the C-suit a real-time, big data (SAP HANA) with reporting tools solution which increased performance by 105-fold and reduced processing time from 2 days to 27 min
- Achieved 99.9% of up time year-over-year, while expanding solution and reducing $470K of GOE
- Implemented mobile functionality that increased customer adoption by 30% and process improvements by 200%.
Director
AMERICAN INTERNATIONAL GROUP, AIG
Los Angeles, California
01.2008 - 01.2009
- Led team of configurators, developers, BAs, PMs and multiple vendors to create global financial insurance solution
- Captured global and local requirements from all units to ensure design met requirements
- Delivered standardized global financial insurance design and template based on US, worldwide and local regulatory requirements on time and on budget of $5 Million.
Director
AMERICAN INTERNATIONAL GROUP, AIG
Los Angeles, California
01.2004 - 01.2008
- Managed programmers and technical resources
- Established coding implemented testing standards and conducted code reviews
- Completed five financial insurance rollouts that simplified and consolidated five business units
Education
Bachelor of Science - Computer Engineering
University of Manitoba
Winnipeg Canada 05.2001 -
Skills
Technology Road Map
IT Strategy
Security & Risk
Cloud Solutions
Agile Development & DevOps
Digital Transformation
Portfolio, Program and Project Management
Demand Management Planning
Risk Management
Customer Engagement and Focus
Partnership & Team Building
Vendor Management
Business Alignment & Innovation
Integrations
Corporate strategy development
IT Management and delivery
Application/database design
System design and implementation
Technology utilization optimization
Certification
AWS Certified Solutions Architect - Associate, Amazon Web Services, License AWS-ASA-18415
Timeline
Chief Information Officer / Chief Technology Officer (CTO/CIO)
CHECKALT
10.2019 - Current
Chief Information Officer / Chief Technology Officer (CTO/CIO)
PERR&KNIGHT
12.2016 - 10.2019
VP, IT Account Delivery Executive
AMERICAN INTERNATIONAL GROUP, AIG
05.2014 - 12.2016
VP, Global Head of Development Services
AMERICAN INTERNATIONAL GROUP, AIG
01.2012 - 05.2014
AVP
AMERICAN INTERNATIONAL GROUP, AIG
01.2009 - 01.2012
Director
AMERICAN INTERNATIONAL GROUP, AIG
01.2008 - 01.2009
Director
AMERICAN INTERNATIONAL GROUP, AIG
01.2004 - 01.2008
Bachelor of Science - Computer Engineering
University of Manitoba
05.2001 -