Brandon Barnes
Phoenix,AZ
Summary
Knowledgeable and dedicated customer service professional . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
L1 Community Support Agent/Access Team
Ring
Tempe , AZ
2017.05 - Current
- Ensuring the client has a full understanding of the product and its features
- Walk clients through technical troubleshooting as well as education on device capabilities
- Help onboard new agents as they came onto the access team
- Handled highly esclated clients and complex situations for the company in a timely manner
- Assisting agents with understanding company policy and
Senior Representative
CVS Caremark
Phoenix , AZ
2014.08 - 2017.04
- Educated clients and representatives on plan policies and procedures
- Addressed and resolved client drug benefit problems
- • Provide empathy for clients in difficult situations
- Re-set account settings or trouble shooting website issues
- Acted as a resource for members on pharmacy claims adjudication, drug pricing, and reimbursement amounts
- Acknowledged customer concerns related to pharmacy benefit Administration
- Deescalate members on payment discrepancies or on plan provisions
- Exceeded the performance goals established for the position
Shift Leader
Wataburger
Goodyear , AZ
2013.07 - 2014.08
- Help General manger supervise team members on assigned shift
- Made sure the compliance of the store’s standard operating procedures was met
- Communicate any encountered problems to the restaurant General Manager so the appropriate actions could be taken
- Count and Balance cash registers
- Inform guests on new promotional items or products
Food Expeditor/Head Busser
The Main Ingredient Ale HOuse & Cafe
Phoenix , AZ
2011.02 - 2013.07
- Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Enforce restaurant rules
- Make sure myself as well as others stay on task
- Maintain Restaurant cleanliness and visual appeal
Warehouse Associate
Macys Warehouse
Goodyear , AZ
2012.06 - 2013.01
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
No Degree - Finance
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZHigh School Diploma -
Desert Edge High School
Goodyear, AZ05.2012
Skills
- Responding to Difficult Customers
- Order and Refund Processing
- Customer Account Management
- Efficient and Detail-Oriented
- Strong 4+ years of performing excellent customer service and money management.
- Youthful and yet very mature; willing to learn and grow into any environment.
- Passionate about achieving any and every challenge to my best ability.
- Dynamic personality that inspires my coworkers and customers.
Timeline
L1 Community Support Agent/Access Team
Ring
2017.05 - Current
Senior Representative
CVS Caremark
2014.08 - 2017.04
Shift Leader
Wataburger
2013.07 - 2014.08
Warehouse Associate
Macys Warehouse
2012.06 - 2013.01
Food Expeditor/Head Busser
The Main Ingredient Ale HOuse & Cafe
2011.02 - 2013.07
No Degree - Finance
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Desert Edge High School