Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
CYNTHIA L RIOS
Kissimmee,FL
Summary
Overview
20
years of professional experience
1
Certification
Work History
Baptist Health Medical GroupBoca Raton, FL
Consumer Access Sched Agent 2
06.2022 - Current
Job overview
- Provided excellent patient support and care to patients and families.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures
- Made phone calls and sent emails to establish leads.
- Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
Self Employed Services for Cleaning ServicesKissimmee, FL
Customer Service Representative
11.2018 - 05.2023
Job overview
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Orlando Health-Spring Lake Medical PavillionOrlando, Florida
Laboratory Assistant III
01.2017 - 12.2018
Job overview
- As a Lead Phlebotomist overseeing a team of phlebotomists and performing phlebotomy responsibilities as needed.Maintaining required records and documentation.Serving as a first point of contact for phlebotomists in my group.Performing daily phlebotomy activities accurately and on time
- Maintaining a safe and professional environment
- Demonstrating organizational commitment
- Promoting a positive image to patients, clients, employees and the public in general appropriately with clients, patients, coworkers and the general public.
ORLANDO REGIONAL MEDICAL CENTEROrlando, Florida
Certified Phlebotomist
10.2015 - 01.2017
Job overview
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
URBAN HEALTH PLAN INCORPORATION
HealthCare Service Representative
09.2014 - 09.2015
Job overview
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed customer inquiries through telephone, email and social media interfaces.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
BRONX WESTCHESTER MEDICAL CENTER
Lab Assistant
11.2003 - 06.2014
Job overview
- Sanitized workstations and instruments to avoid cross-contamination.
- Prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
- Recorded and reported test results accurately according to established procedures.
- Organized lab test solutions, compounds and reagents.
- Handled administrative tasks for laboratory staff and overall operations.
- Completed equipment maintenance and calibration tasks according to standards.
- Referred quality control data to Clinical Laboratory Scientist Coordinator.
- Collected, labeled and stored lab samples according to laboratory specifications.
Education
Sanford-Brown Institute
Certificate
Elmsford
11.2003
University Overview
Mercy CollegeDobbs Ferry, NY
GED
07.1996
University Overview
Skills
- Customer service-focused
- Data Entry
- Multitasking and Prioritization
- De-escalation Techniques
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Spanish Fluency
- Inbound and Outbound Calls
- Customer relations
- Problem-solving abilities
- Calm and Professional Under Pressure
- Customer Data Confidentiality
Certification
Certified Medical Assistant-Certified Phlebotomist- CPR Certified
Languages
Languages
- English Conversational, Bilingual-Spanish
Timeline
Consumer Access Sched Agent 2
Baptist Health Medical Group
06.2022 - Current
Customer Service Representative
Self Employed Services for Cleaning Services
11.2018 - 05.2023
Laboratory Assistant III
Orlando Health-Spring Lake Medical Pavillion
01.2017 - 12.2018
Certified Phlebotomist
ORLANDO REGIONAL MEDICAL CENTER
10.2015 - 01.2017
HealthCare Service Representative
URBAN HEALTH PLAN INCORPORATION
09.2014 - 09.2015
Lab Assistant
BRONX WESTCHESTER MEDICAL CENTER
11.2003 - 06.2014
Sanford-Brown Institute
Certificate
Elmsford
Mercy College
GED
Similar Profiles
Christina ChaconChristina Chacon
Physician Practice Supervisor at Baptist Health Medical Group North, Urology | Baptist Health South FloridaPhysician Practice Supervisor at Baptist Health Medical Group North, Urology | Baptist Health South Florida
Jessica BruerJessica Bruer
Medical Assistant at Baptist Health Medical Group Orthopedic & Sports MedMedical Assistant at Baptist Health Medical Group Orthopedic & Sports Med
Jennifer LoftinJennifer Loftin
Specialty Coder 1 OB/GYN at Baptist Health Medical GroupSpecialty Coder 1 OB/GYN at Baptist Health Medical Group
Brittney LeeBrittney Lee
RMA at Baptist Health Medical GroupRMA at Baptist Health Medical Group
SANDRA DELGADOSANDRA DELGADO
Customer Service Representative at GuidehealthCustomer Service Representative at Guidehealth