EFTIHIA ELENI (ELENA) SOUSOUROGIANNIS
Deerfield Beach,FL
Summary
Enthusiastic and trustworthy with over 9 years of experience in customer service in different departments with proven ability to establish and maintain excellent communication skills. Reliable with great eye for detail who is determined to exceed customer satisfaction. Multilingual, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Patient Access Associate
Baptist Health Medical Group-LWHI
05.2024 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Provided exceptional customer service to patients, addressing concerns and answering questions.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Demonstrated adaptability by adjusting to new software systems, policies as required for organizational success.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced environment.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information
- Promoted a positive work environment through effective collaboration with colleagues, teamwork and mutual respect among staff members.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients while check-in and check out.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Restaurant General Manager
Oliv Pit
11.2021 - Current
- Handles customer complaints in a professional way and keep them satisfied
- Identified and maximize sales opportunities by upselling the bill of the average customer which resulted in a 30% increase in wines and 25% in sales
- Aided Spanish-speaking customers increasing our loyal customers by 20%
- Assisted with recruitment and training of new employees Sales representative and Social Media
Front desk/receptionist
Woundtech
02.2024 - 04.2024
- Processed incoming and outgoing mail, faxes, packages and other deliveries
- Answered and routed incoming calls in a professional and timely manner
- Assisted with eligibility inquiries and verification through Availity
- Responsible for all office duties and task such as photocopying, filing and data entry in EMR
- Maintained and sorted inventory log and supply closet
- Assisted Regional Medical Directors and clinicians with DME orders and products
- Provided assistance to billing department by sorting EOBs, prioritizing denials for billers per payer
- Handled all non electronic payments and checks from payers
- Developed and maintained positive relationships with patients, clients and colleagues
Store Manager
Eviva Greek Bakery and Product Distribution
06.2023 - 01.2024
- Responsible for all social media accounts and decorating store display
- Greeting customers and assisting with any question they had in regards to the products
- Ensured good flow between cashier & barista and customers
- Audited and tracked inventory
- Access to approve and void open checks on register
- Responsible for employee monthly shift schedule
- Handled all calls domestic and international with suppliers in regards to orders and maintained payment log for clients
Front desk
Dogtopia
06.2023 - 01.2024
- Responsible for connecting pet parents with nationwide dog activities and facility amenities
- Placing orders for monthly pet supplies and shipping out variety of dog care products to customers
- Handled all calls, appointments and overnight bookings
- Assigned weekly shift schedule for all dog sitters
- Organized daily activities and ensured all pets are well- cared for while being away from their owners
Marketing Associate
Vaptisionline
08.2019 - 09.2021
- Performed strategic upselling in kids apparel based on customer's needs and interests which exceeded the yearly sales quotas by more than 15%
- Showed initiative to assist team members in handling customers, cash operations and store maintenance when needed
- Responsible for interacting with online customers as well as in person simultaneously
- Managed the store's website and online orders
- Identified target audiences ,created custom audiences and optimized these segments on social media
Administrative Assistant
Optics brand at Premium Vision
01.2019 - 08.2019
- Communication with eyewear and optics client companies ,meeting their needs and requests regarding orders (wholesale)
- Provided storage management services and supported the Logistics’ department
- Ensured that delivery requirements are met for every client so payment can be received
Restaurant Administrative Assistant
Greek House Kitchen
10.2018 - 01.2019
- Managed the restaurant's Software Package ,including Restaurant & Retail POS, Time Clock & Payroll , Back Office and Square System
- Provided Cashier services
- Assisted managers, guests and other associates as needed
- Provided fast and friendly customer service
Optical Sales Representative
Eyewear at Mati Mati
03.2015 - 07.2018
- Assisted the customers in lens and frame selection
- Listened and responded immediately with an appropriate level of concern to all customer issues
- Upscaled a sale by increasing the annual profit by 17%
- Communicated with headquarters and management staff
- Developed relationships of trust with other associates, managers and doctors
- Processed daily sales reports and insure information
Education
Early Childhood Education -
University of Ioannina
05.2014
Skills
- Friendly and Outgoing Attitude
- Multitasking Skills
- Excellent Communication Skills
- Problem Solving Skills
- Customer Service Skills
- Strong empathy
LANGUAGES
Greek, Modern (1453-)
English
Spanish
Castilian
Hobbies and Interests
In my spare time I enjoy volunteering in animal shelter, Reading Crime literature and Running because these activities keep my mental and physical health at a balance
Interests
- Crafting and DIY Projects
- Animal Care
- Reading
- I have a passion for photography and editing photos
- Running
- Enjoy hobbies that combine physical activity with outdoor exploration
- Watching Movies and TV Shows
- Volunteering at local animal shelters and rescue organizations
Timeline
Patient Access Associate
Baptist Health Medical Group-LWHI
05.2024 - Current
Front desk/receptionist
Woundtech
02.2024 - 04.2024
Store Manager
Eviva Greek Bakery and Product Distribution
06.2023 - 01.2024
Front desk
Dogtopia
06.2023 - 01.2024
Restaurant General Manager
Oliv Pit
11.2021 - Current
Marketing Associate
Vaptisionline
08.2019 - 09.2021
Administrative Assistant
Optics brand at Premium Vision
01.2019 - 08.2019
Restaurant Administrative Assistant
Greek House Kitchen
10.2018 - 01.2019
Optical Sales Representative
Eyewear at Mati Mati
03.2015 - 07.2018
Early Childhood Education -
University of Ioannina
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