Tracey Holmes
Virginia Beach,VA
Summary
Dynamic Patient Access Associate with a proven track record at Sentara Health Systems, enhancing patient satisfaction through effective registration and insurance verification. Skilled in electronic health records and adept at fostering relationships, I implemented process improvements that increased data accuracy and streamlined operations, ensuring compliance and quality service delivery.
Overview
15
15
years of professional experience
Work History
Patient Access Associate
Sentara Health Systems
Norfolk, VA
12.2015 - Current
- Managed patient registration processes to ensure accurate demographic and insurance information collection.
- Assisted patients in navigating healthcare services, enhancing overall access and satisfaction levels.
- Utilized electronic health record systems to verify insurance eligibility and benefits for patients.
- Coordinated appointment scheduling, reducing wait times and improving patient flow efficiency.
- Collaborated with clinical staff to streamline check-in procedures, increasing operational effectiveness.
- Provided support during peak times, adapting quickly to changing circumstances and maintaining service quality.
- Educated patients on necessary documentation requirements for optimal access to services and resources.
- Implemented process improvements that enhanced accuracy in patient data entry and retrieval tasks.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
Special Accounts Representative
Hampton Roads Transportation
Norfolk, VA
03.2011 - 10.2015
- Oversaw special accounts to guarantee adherence to transportation regulations and customer specifications.
- Engineered tailored solutions for clients, elevating service delivery standards.
- Facilitated collaboration among cross-functional teams to enhance process efficiency.
- Led training sessions for new staff on account management systems and client engagement best practices.
- Evaluated account performance metrics to uncover trends and propose strategic enhancements.
- Spearheaded initiatives to improve client communication strategies, fostering stronger relationships.
- Executed regular audits of accounts to ensure accuracy and uphold financial integrity.
Education
No Degree - Social Work
Norfolk State University
Norfolk, VASkills
Strong empathy
HIPAA compliance
Patient confidentiality
Claims processing
Patient registration
Data entry proficiency
Appointment scheduling
Follow-up skills
Healthcare software expertise
Customer service
Problem-solving
Friendly and outgoing
Multitasking and organization
Team collaboration
Verbal and written communication
Money handling
Patient check-in
Patient education
Registration and admissions
Electronic health records
Relationship building
Phone and email etiquette
Flexible schedule
Data entry
Conflict resolution
Policy understanding
Insurance billing
Quality assurance
Information collection
Intake assessment
Records maintenance
Regulatory compliance
Fee collection
Patient identity verification
Teamwork
Time management
Attention to detail
Punctual and hardworking
Problem-solving abilities
Calm and effective under pressure
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Registration and scheduling
Organizational skills
Caring and empathetic
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Detail-oriented
Communicating to patients and families
Patient confidentiality and data security
Timeline
Patient Access Associate
Sentara Health Systems
12.2015 - Current
Special Accounts Representative
Hampton Roads Transportation
03.2011 - 10.2015
No Degree - Social Work
Norfolk State University