Martha Arroyo
Bronx,NY
Summary
At BronxCare Health Systems, I streamlined patient intake, enhancing efficiency by 30% and reducing wait times. My expertise in HIPAA compliance and patient confidentiality, coupled with strong empathy and data entry proficiency, significantly improved billing processes and patient-staff communication, demonstrating a results-driven approach with a focus on critical healthcare achievements. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
23
23
years of professional experience
Work History
Patient Access Associate
BronxCare Health Systems
04.2001 - Current
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
- Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
- Expedited discharges through efficient processing of paperwork and coordinating with relevant departments for bed availability updates.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Answered 100 incoming calls, scheduled appointments and filed medical records.
Education
Mercy College
Bronx, N.Y.GED -
Adlai E Stevenson High School
Bronx, N.Y.05.1996
Skills
- Strong empathy
- HIPAA Compliance
- Patient confidentiality
- Claims Processing
- Patient Registration
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Medical terminology knowledge
- Customer Service
- Multitasking and Organization
- Training Coordination
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Associate
BronxCare Health Systems
04.2001 - Current
Mercy College
GED -
Adlai E Stevenson High School
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