Iliana Martinez Fuentes
Nashville,TN
Summary
Proven to excel in high-stress environments, I significantly enhanced patient and customer experiences at Vanderbilt Children's Hospital by mastering new software and policies, showcasing my strong empathy and HIPAA compliance. My bilingual abilities and exceptional multitasking skills have consistently improved organizational productivity and customer loyalty.
Overview
9
9
years of professional experience
Work History
Patient Access Associate
Vanderbilt Children's Hospital
11.2021 - Current
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Answered incoming calls, scheduled appointments and filed medical records.
Server
Logan's Roadhouse
01.2016 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
CloudOne
03.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Phlebotomist
Biolife Plasma Center
10.2020 - 03.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Education
Phlebotomy -
EduMed
Madison, TN09.2020
High School Diploma -
Academy of Hickory Hollow
Antioch, TN05.2016
Skills
- Strong empathy
- HIPAA Compliance
- Multitasking and Organization
- Spanish and English Fluency
- Calm and Effective Under Pressure
- Excellent Communication
Timeline
Patient Access Associate
Vanderbilt Children's Hospital
11.2021 - Current
Customer Service Representative
CloudOne
03.2021 - 11.2021
Phlebotomist
Biolife Plasma Center
10.2020 - 03.2021
Server
Logan's Roadhouse
01.2016 - 06.2024
Phlebotomy -
EduMed
High School Diploma -
Academy of Hickory Hollow
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