Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ylva Wood

Saint Louis,MO

Summary

Versatile healthcare professional with a track record of enhancing patient outcomes at BJC Medical Center. Demonstrated strong empathy and HIPAA compliance through effective care coordination and patient information management. Proven ability in claims processing and fostering patient confidentiality, significantly improving billing processes and patient care quality.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Patient Access Associate

BJC Medical Center
10.2023 - Current
  • Collaborated with interdisciplinary teams for improved care coordination, resulting in better patient outcomes overall.
  • Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within the hospital setting.
  • Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
  • Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.

Valet Supervisor

BJC Hospital
07.2013 - 10.2023
  • Supervised valet team members for improved productivity and adherence to company policies.
  • Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
  • Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
  • Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.

Home Health Aide

Archor Home Health
06.1992 - 06.2020
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Youth Leader

Epworth Children & Family Services
06.2010 - 01.2015
  • Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
  • Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
  • Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
  • Developed rapport with young participants, providing support and guidance in their personal challenges.

Crew Member

McDonald's
01.1984 - 01.1987
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Normandy
Saint Louis County
06.1989

Skills

  • Strong empathy
  • HIPAA Compliance
  • Patient confidentiality
  • Claims Processing

Certification

  • Certified Child Care, College - 1993-1993

Timeline

Patient Access Associate

BJC Medical Center
10.2023 - Current

Valet Supervisor

BJC Hospital
07.2013 - 10.2023

Youth Leader

Epworth Children & Family Services
06.2010 - 01.2015

Home Health Aide

Archor Home Health
06.1992 - 06.2020

Crew Member

McDonald's
01.1984 - 01.1987

High School Diploma -

Normandy

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Ylva Wood